If it's older Versa-Touch or Prime Touch systems they are not programmed. They have dip-switches on both the receiver and transmitter that have to match. On the newer Versa-Touch2 or Prime Touch W505 you shut power off to the fan for a couple minutes then turn back on and within 20 seconds press 3,2,1 on the remote in that order. If it's an Advan-Touch fan you do the same thing but press and hold the up and down arrow at the same time. For more specific information to your fan call us with your model number and serial number.
-Jack
952-898-2754
Howdy,
Casablanca control systems are specific, for instance Inteli-Touch (4 button wall control with power fan light and reverse buttons) uses power line signals to a computer board inside the fan's motor housing and a remote control using RF will not work. However, you do not state what control you have, or what specific control you wish to attempt to use with the fan. Some will work some, will not.
Thanks and Reply so I can better help you!
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