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Have you cleaned it recently? There could be lint, dust, threads stuck in the area that are preventing the feed dogs operating. If that is not the cause, then the machine should probably be taken to a professional for service.
Usually when you slide the knob to drop the feed dogs they drop immediately. But when you switch the knob back to raise the feed dogs, they won't come up until you rotate the handwheel one revolution in the forward direction.
I hate to sound dismissive but: read the manual. Duh. It is not as written above: drop dog........ The feed dog is the toothed pieces in the sewing machine deck, under the needle, which move the material away from you when you push the operating pedal. Dropping the dog - ie making it inoperative - (see manual for how to on your machine) means the material has to be propelled by hand under the needle. This is especially good for freehand machine embroidery as it means you can move the material in any direction whilst sewing. It can be easier to freehand embroider if your material is fixed in to an embroidery hoop to hold it flat while you work.
on the backside of your free arm there is a small lever which can be moved to lower the feed dogs. When you want them back up move the lever the other way.NOTE!! They will not go up until the machine has made one revolution. sewman7
If the machine has a 'darn' facility and this is selected the feed dogs 'will' stay down.
Other than that(without looking) i would guess a good clean and a dose of lubrication would not go amiss.
Try removing the needle plate to see of there is any compacted "fluff/lint" or indeed anything else stopping the dogs rising. Take off the bottom access cover have a good clean out and oil.
Best of luck