Question about Xerox Phaser 8560MFP Laser Printer

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My 8560MFP locked up, it was unresponsive. I powered it down at the power switch due to the frozen state of the software. Upon power up when it self tests, when it gets to the hard drive it stops and says Disk Failure Error (36.1). I have tried this after being unplugged for long periods, the hard disk does not come around. Now I am pretty advanced when it comes to fixing computers, but I have no idea about a few things I'd need to know to try to fix this problem. Does the hard disk contain data that the printer needs to function. I know there are some similar models that do not have hard disks at all. Can I try to do a low level format to the drive and see if I can get it to work again or will there be some necessary image to restore? I've seen the exact model of hard drive being sold on ebay in the $50 range, this seems alot more attractive than the $500 hard drive from xerox. At that price I'd sooner replace the whole printer. I have tried getting into the diagnostic mode, but it doesn't seem to let me. I was hoping there would be some disk utilities in there. Any help please?

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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  • 208 Answers

SOURCE: Xerox Phaser 6100 Fuser Error

Try this,

Reset Fuser Life

  1. Using the control panel buttons scroll to Maintenance, press OK.
  2. Scroll to Check Others, press OK.
  3. Scroll to Fuser, press Reset

Posted on Dec 03, 2007

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  • 208 Answers

SOURCE: How to correct error message sram error missing E?

Hate to say this but most likely the Print Engine Control Board has failed.

Posted on Dec 20, 2007

  • 2072 Answers

SOURCE: Error Number 07,010.43:7106

That code has 4 primary reasons for occuring.
First off, the code is related to the print head not moving freely from a park position to a print position.
Causes mostly arise from the printer not sittilg level front to back and side to side.
In order are what mot frequently cause this code.
1. If you remove the covers, there is a stainless steel print head block on the lower left side of the machine looking from the front. It is just about mid machine and about 1 inch square. The ink can leak down into that block causing it to be extremennly sticky and not allow for free movement of the print head.
2.If you lost power or unpluged the machine with out cycling it down properly, the print head, wiper can be tacked to the print head, not allowing movement.
3. One of the cables attached to the back of the print head may be to tight not allowing the print head to move.
4. The process motor timing may be off, although this is listed as a cause, I have never witnessed it causing the problem.
The print head isself may be bad, I have seen that once, but that was kind of a freaky sitution and that would be in my opinion the least likely cause.

Posted on Jan 16, 2008

  • 1 Answer

SOURCE: Phaser Imaging Unit install error

Worked like a charm! Thank you for the detailed information. The step by step instructions were right on target.

Posted on May 20, 2008

Nextgen
  • 13 Answers

SOURCE: 8560mfp system error 07,010.43:2640

The error you are receiveing is due to the printhead in the machine most likely being stuck in the tilt position by the tilt lock arms. The first step is to reboot the machine, which you have already done. The rest of the possible solutions require disassembly of the machine. They include:

  1. Verifying that the lock arms are rotating properly.
  2. Examining the printhead for spilled ink.
  3. Checking the process motor gears for damage.
  4. Checking the process gear box, shaft and drive module are in home position.
As well as a few others.

If the machine is new, I would suggest having it looked at under warranty by a Xerox tech. It sounds like something they would cover.

Hope it helps!

Posted on May 21, 2008

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