Hi, I returned my laptop to acer 6 times. They changed the motherboard 4 times, reinstalled windows once (the fact that they didn't try to charge me anything is an admission that it's nothing I did--I wasn't even using windows) and told me my hard drive was bad once. I knew the hard drive wasn't bad, confirmed by the fact that they changed the mother board 2 more times afterwards (I'd refused to pay 180 euros to replace a working hard drive which was still under their and it's manufacturers guarantee).
The problem is either on a whole slew of their motherboards, or that the case of this machine doesn't hold the drive in a good spot.
I've worked around it by installing linux on an external usb drive and removing the ide drive that was inside.
My question is, have you seen a lot of this? I'd like to find the people affected and get some interest in a class action suit. I've already stopped recommending acer to my customers.
I have sent in my Acer travelmate 2480 in 3 times, and once again, it is having the same problem as the last time I sent it in. Mine has the vista home basic os on it, and I am wondering if that is the problem. I am frustrated, and can't install linux because I am not experienced with operating systems and installations. I am tired of Acer replacing the motherboard and hard drive when clearly that is not the problem. How can they get away with this?
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Re: acer laptop, hard drive interface
Acers have had that problem before, their motherboards are out of date and seem to be having problems, there was recently a recall on the acer laptops as well, you could contact the manufacture adn request a full refun on your computer, take that money. your best bet for getting a a pc that is cheap and works very well with no recalls or problems would be dell or toshiba.
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Laptop computers can be wonderful devices, except when the need to troubleshoot arises. Acer laptops are no different. A quick way to fix many problems with an Acer laptop running Windows is to reset it to factory settings. Resetting your Acer laptop to factory settings can eliminate slow operating, registry problems, virus problems, spyware issues and more. And a factory reset of your laptop may reduce the need for a full reinstallation of Windows.
1.Back up all necessary data to an external device such as a disk, flash drive or hard drive
2.Make sure all programs are closed and shut down your Acer laptop by opening your Start menu and selecting "Shut Down" from the options for shutting down and restarting windows.
3.Detach any external hardware such as an external hard drive or printer.
4.Press the Power button to boot your Acer laptop.
5.Press "Alt + F10" on your keyboard when the Acer screen appears at the start of the boot up process. Wait a moment while Windows loads the reset files.
6.Select "Restore System from factory default" in the Acer eRecovery Management window.
7.Click "Next" on the next screen to continue. Click "Next" on the following destination information window. This will pop up a notice telling you that resetting your Acer laptop will erase all data and restore the laptop to its original settings and configuration.
8.Click "OK" in the notice window to proceed with resetting your Acer laptop.
9.Wait while your Acer laptop is reset to factory settings.
To set you computer back to factory fresh settings you will need to format the hard drive and reinstall the operatins system and the drivers. You will need to have the CD's that either you made when you got your computer or if your lucky you got the CD's that the factory furnished with the computer at the time you bought it.
1. Format the hard drive:
You do this by double left clicking on "My Computer",then double left click the main drive (normally C drive). When the window pops open, you will choose "Format" Keep in mind that once you format your hard drive you will loose all your files,programs,pictures,etc that you installed since the computer was new.
So make your back up on a portable hard drive,thumb drive,etc.
2. Once the formatting of the hard drive is complete you will need to reinstall the operating system along with the drivers. That will bring your computer back to factory new condition as far as operating is concerned. Please take time to rate me
Most likely it's just coincidence that you had this kind of problem the day that your anti-virus software expired. The error messages that you're getting are typical of hard drive failure. The easiest way to find out for sure is to see if replacing your hard drive fixes the problem. You could also remove the hard drive and take it to a local shop and see if they will test it for you. There are programs that you can buy to test it yourself, but purchasing the software and hardware to do this testing yourself could easily cost you about as much or more than just buying a new hard drive.
If you decide to just replace the hard drive, then make sure that you are ordering\buying the correct hard drive. The hard drive for your laptop will be 2.5". Most likely it is a SATA (Serial ATA) hard drive. The other type of interface is IDE. IDE has all the little pins sticking out of one end of the hard drive where it interfaces with the computer's motherboard. SATA has 2 plug\port attachments for interfacing with the motherboard. SATA is the one most widely used in computers manufactured in the last 3-4 years. It shouldn't matter what size of hard drive you get. The bigger the hard drive the more expensive it will be. The new hard drive will not have an operating system on it, so if your computer didn't come with recovery discs, then you may want to go to ACER's website and see if you can order the recover disc(s) for your laptop, or you could just go out and buy a new copy of Windows 7.
Please leave feedback about the information that I've given you.
Your hard drive has a hidden partition that contains the original factory OS and program stored for rescue and recovery.
1 Boot to Windows.
2 Press <Alt> + <F10> to open the Acer eRecovery Management utility.
3 Enter the password to proceed. The default password is six zeros.
4 In the Acer eRecovery Management window, select Recovery actions and
5 In the Recovery settings window, select Reinstall applications/drivers and
6 Select the desired driver/application and follow the instructions on screen
You may need to do a complete reinstall. If you have the original disk, you can reinstall the operating system. If you do not have that, then you can contact the manufacturer and most times they will send you one. You might have to just pay for shipping and handling. Another option is going to your local computer store or Best Buy, Target, Walmart and purchasing an operating system CD. That will reset the entire hard drive. If you have valuable data, then you may want to get a slaver which can slave the information from your hard drive to another location as long as it is not encryted.
1. Remove the old drive, noting whether it has a SATA interface or an IDE interface.
2. Take the old drive to a computer-store, to buy a new drive with the same style of connectors.
3. Connect the new drive.
4. Find the "System Restore" CD-ROM(s) that were shipped with your laptop.
5. Turn the computer on.
6. Put the first of those CD-ROMs into the computer.
7. Force the computer to boot from the CD-ROMs.
8. Reinstall Windows.
9. Install anti-virus software.
10. Access http://WindowsUpdate.microsoft.com to get all the latest security-updates for Windows. You may have to access it MORE than once, in order to get "updates-for-the-updates".
Pretty simple. You'll just need to determine whether the system uses SATA or IDE for the hard drive interface. Many machines manufactured in the past couple of years use SATA, but any 2.5" drive will be compatible providing you have the correct interface. ATA drives for laptops are generally called PATA and if it's such an interface any ATA-6 drive will be compatible.
You might need a SATA driver for the Vista installation, so bear that in mind. You'd specify additional drivers during the setup process.