Question about Canon PIXMA MP780 All-In-One InkJet Printer

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Scanner My problem is with my Canon Color Image Scanner (IS-22). Both my Canon printer snd scanner used to work with my computer with Windows 98 Operating System. But since I have upgraded to Win. XP sp2 . This Operating System is not recognising the scanner but it is recognising the Printer(BJC-2100).

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Go to this link. Select Windows XP in the Select OS box. You will see Canon's printer driver for the BJC-2100, and under 'Software' you will see ISScan_v350.exe which is actually the driver for the IS-22, compatible with Windows XP.

Install and download both files on your computer. I know that Windows XP has a driver already for the BJC-2100, but it may not work properly with the IS Scan driver.

Posted on May 15, 2008

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My scanner doesn't communicate with my computer but my printer does


Hi, there are many possibilities why your scanner is undetected by your computer. It can be its logical connection, scanner driver or the scanner itself.

If you have Windows operating system, please check Device Manager. In the Device Manager please check for the following:
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Try to scan in Paint to isolate the issue between your computer and scanner.
To scan in Paint, do the following:

1. Click on START > ALL PROGRAMS > ACCESSORIES > PAINT.
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To restart this process please follow the steps listed bellow.

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If your scanner is still undetected, please contact your scanner manufacturer for any possible driver updates.

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1- The steps of setting the IP address may differ depending on your operating system.

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Basically, you can use the scanner in two ways. Please open the scanner cover and place the document or image you want to scan face down.

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