Question about Canon Office Equipment & Supplies

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MY CANON MP180WILL NOT LOAD PAPER. ALARM LIGHT COMES ON, SAYS PAPER JAM BUT THERE IS NO JAM. MACHINE PULLS PAPER DOWN BUT WILL GO NO FURTHER. PRINTING COMES ON THE SCREEN BUT PAPER DOES NOT MOVE. I HAVE DONE A COMPLETE CLEANING, ALL TO NO AVAIL

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  • 5 more comments 
  • Robert Hunton May 15, 2008

    No plate is broken. Where is the paper sensor and how do i check if it is working ?

  • Robert Hunton May 15, 2008

    I AM WAITING FOR A REPLY ON MY LAST COMMENT

  • Robert Hunton May 15, 2008

    I KNOW HOW TO LOAD PAPER. HAVE BEEN USING MACHINE OFF AND ON FOR A YEAR. PAPER SENSOR MUST BE WORKING BECAUSE IT PULLS ONE SHEET OF PAPER DOWN,PRINTING LIGHT COMES ON, MACHINE RUNS LIKE IT IS PRINTING,BUT PAPER WILL NOT MOVE

  • Robert Hunton May 15, 2008

    I AM WAITING FOR A RESPONSE TO MY LAST COMMENT

  • Robert Hunton May 15, 2008

    JOHNNY CHEL...THE MOTOR IS WORKING. IF I PUSH THE PRINT BUTTON AND OPEN THE TOP I CAN SEE THE ROLLERS ROLLING AND YOU CAN HEAR THE MOTOR RUNNING,. IT PULLS THE PAPER DOWN, PRINTING LIGHT COMES ON, MOTOR RUNS ,ROLLERS ROLL,PAPER DOES NOT MOVE. IF YOU HAVE NO SOLUTIONS TO THIS PROBLEM, LET ME KNOW AND WE WILL NOT WASTE EACH OTHERS TIME. SO FAR I HAVE RECEIVED $10.00 WORTH OF NOTHING

  • Robert Hunton May 15, 2008

    WILL YOU PLEASE REPLY TO MY LAST COMMENT ?????

  • Robert Hunton May 15, 2008

    NO RESPONSE TO MY LAST COMMENT. IF NO RESPONSE FROM YOU, I WILL SHUT DOWN AND GO TO THE PROPER AUTHORITIES

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2 Answers

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  • Master
  • 796 Answers

Check whether the paper sensor is working properly...

may be that is the problem

Posted on May 15, 2008

  • 1 more comment 
  • isaac johny
    isaac johny May 15, 2008

    Most paper feed problems, especially with inexpensive inkjets, tend to
    result from improperly loaded paper. Some printers have poor paper
    detection sensors that will insist the paper tray is empty unless you
    load sheets with robot-like precision.


  • isaac johny
    isaac johny May 15, 2008

    then the motor is not working

  • isaac johny
    isaac johny May 17, 2008

    then the path of the paper must be blocked by some ****...
    check it out


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  • Master
  • 1,894 Answers

Do a hard reset

Posted on May 15, 2008

  • dewan nafees ahmed May 15, 2008

    see if u have broken any plate while cleaning.

    this is a serious problem which will take to to replaceing the part.

    also have u did a very deep cleaning.

    many of the cases they find some small piece of paper in some corner.


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My canon mx310 keeps showing a paper jam alarm and there is no paper jam. how do I fix it?


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  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

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Misfeeds paper pulls to the right--says paper jam-no jam


there could be a paper jam or some paper still inside.

  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

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