Question about HP Photosmart C5180 All-In-One InkJet Printer

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Hi I need to scan something to my computer and it says i need the software. i dont have it. can i download it?

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Hi There,

You sure can. Go to the page below, choose your operating system, click the blue "Next" button and you'll be at your software page. Once there, download the Full Version to your desktop by saving it there. Next, go to the Control Panel>Programs and uninstall the printer (it will be there in the programs list from when you plugged it in). Unplug the printer. Restart your computer if prompted to do so.

Now, hold down the Windows Logo key on the keyboard at the bottom left and press the R key. A Run window will appear. In that window type %temp% and hit Enter. Now you'll be looking at your temp files. Left click your cursor once in the window and then hold down the CTRL key and press A. All the files will be highlighted. Hit the delete key and remove all the files that windows allows. Close the window.

Finally, double click on the software install file and install your printer and DO NOT connect it until prompted. You'll be good to go.

Regards,

Marcus

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&lang=en&product=1153481&

Posted on Sep 14, 2010

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SOURCE: Hi everytime I try to scan something my computer

Please follow the link to uninstall and reinstall the drivers for your device.
Installing Devices on PCs and Laptops

Posted on Mar 22, 2010

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1 Answer

Will not scan.printer says downloading application list.dont know if there is a problem with my computer or wireless network. have no idea what to try.any suggesions?


This is normal function and nothing to worry about.

There are two ways to initiate a scan using your machine.

You can use the keypad on the printer to tell it to scan and this makes the printer send the scan to the computer. Using this method lets the printer control the scan command.

To scan using the keypad - press the scan button on the printer. This will bring up the "downloading application list" on the printers display. What the printer is doing is looking for a list of installed programs/software on your pc that it is familiar with and can scan your document to. Your printer can use software like ,Adobe Acrobat, Microsoft Word or internet explorer ect. When it confirms a list of installed software available on your pc it will display them and wait for you to confirm where you want your scan to go. Word will only accept documents. I suggest scanning to a photo program for pictures. If your printer does not find any comptatible software that it can scan to on your pc then the downloading list notice will time out and it will display a scan error or just turn off and power down.

I suggest using the second method below to scan instead.

OR

You can use the software after its installed in your pc and go into the computer to tell it to scan using the printer and store the image in your pc instead. Using this method lets the computer control the scan command.

to use this method, you need to have the dell software for your printer model installed and click on it on your desktop. then just follow the prompts to find the scan command. If you dont have the software, its available on Dell's website. Go to customer support and find download software and drivers and enter your printer made and model number. Then follow the prompts to install the software on your pc and start your scan once more using the instructions above.

Hope this helps?

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1 Answer

Internet explorer


Hi
It seems that your computer is infected with a spyware. I will give you some steps to try and resolve this.

Step - ( This will remove spy wares from the computer )
Open this link and download Free superantispyware
http://www.superantispyware.com/
Scan your computer with this and clean it.

If it does not let you download this, you need to try this in the "Safe mode with Networking"

Step to go to "Safe mode with Networking"
Turn off the computer. As soon as you turn it on start tapping the key "F8" untill you get a black screen with options of "Safe mode" and "Safe mode with Networking", select the second one and than log on to the computer.

Your display will be big and distorted in safe mode, dont worry as its a diagnostics mode.
Once downloaded the software you might need to rung the software in normal mode as sometimes this software does not work in the safe mode.
To get back to the normal mode. Simply restart your computer.

Hope this should take care of your issue.

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