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Don't get any video output from the onboard video card

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  • daryllow43 Sep 14, 2010

    i'm trying to get my gateway 'e-4500d' working, it powers on, but my monitor does not respond to it, it had a sticker over the monitor port that says: use alternate monitor port. but the port that it's referring to is not present on the cpu, and i guess when they built it they disabled the onboard monitor port. please help i'm out of options

  • daryllow43 Sep 14, 2010

    i've took my pci video card out of my other pc, and it still doesn't get any video, but it works in my old pc

  • daryllow43 Sep 14, 2010

    this is a desktop tower, not a laptop, i know the monitor is good because it works with my old pc, and i also took the video card out of my working pc and put it in it and still no video i don't understand.

  • daryllow43 Sep 14, 2010

    i doubt it, because i never installed any drivers for it on my old pc, but if i did need a driver installed i wouldn't be able to if i don't have any video to begin with to see what i'm doing

  • daryllow43 Sep 14, 2010

    this computer use to belong to a college, and it has 2 pci slots, and 1 brown slot (i don't know what it's called) which they were using as a monitor port, the reason i know this is because the opening to that slot is open like something was there before, and there was a label on the onboard monitor port saying: 'do not use this port, use the alternate monitor port', which is missing from that unknown slot on the mother board. maybe this will help you figure it out.

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Hi! Are you working on this? The video card could be faulty and will need replacement.

Posted on Sep 14, 2010

  • dj_relly999
    dj_relly999 Sep 14, 2010

    The socket where the video card is inserted could be dirty. Try blowing compressed air to create contact to the video card and try cleanin the copper contact of the video card with an eraser till it clears out the dirt. Try this and see how it goes.

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Please go to Start ->Control Panel->System->HW->Device Manager. Here in the Display Adapters select the adapter and delete/remove it. Reboot and reach here again. Now from the menu select Scan for new HW from Actions. The Windows will automatically load the required drivers for the onboard display adapter.

Posted on Sep 14, 2010

  • Rinoo Kumari Sep 14, 2010

    I am sure that it mayhave the option to use an external monitor. That seems to be the only way out if the onboard port has been disabled.

  • Rinoo Kumari Sep 14, 2010

    Does the video card need any drivers to be installed?

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