Question about Sony Cyber-Shot DSC-S500 Digital Camera

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When I turn on my Sony Cyber-shot it quickly shuts off

Hi, if you can help me I would greatly apprieciate it. For some reason when I turn on my camera my lens pops out, the red light on the bottom turns on and the logo pops up on the screen. After this happens the lens goes back in and the camera quickly shuts off for what ever reason, which I can not figure out. I can not find my instuction manual or the accesories that came with the camera since I just recently moved from one state to another, so this has been very frustrating to me. This camera is not even a year old. Could it have anything to do with my memory card? I know it is not the battery. If anyone has any idea what may be going on I would greatly appreciate it! My daughter has a school program tonight. So, the sooner the better!! Sincerly, Mom with messed up camera. lol

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Hey julie1968,
I would make sure my memory card door is not open, because with this camera if the door is open it will power down immediately. If that doesn't work you could try removing the batteries and waiting a minute, and then reinserting them. You mentioned you no longer have the manual so I have included a link below to a PDF download of your camera manual. If none of this works I would have it looked at by an authorized service technician, and if it is broken the repair would most likely be covered since you bought it less than a year ago. I hope this helps!

http://esupport.sony.com/US/perl/model-documents.pl?mdl=DSCS500&LOC=3

Sincerely,
Allan
Go Ahead. Use Us.

Posted on May 15, 2008

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