Question about HP Photosmart D7460 Printer

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HP Photosmart D7460 problem

This is the third Photosmart I have had in several months, the first two were D7360's, this last time they upgraded us to a D7460. I keep having one of two problems: Ink System failure or print head failure. I am currently getting error message "0xc18a0001" Ink System Failure. Can this be from using non-OEM ink cartridges? Since we bought the first printer in March, replaced it in April and now the 3rd one has gone belly up, I am beginning to wonder.. also, for some reason, whenever I shut it down (using the on/off button) I get a message when it re-boots saying the system was shut down improperly.

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  • billconrad May 30, 2008

    I have a photosmart D7360 with an error Oxc18A0007 ink failure..Now it won't print at all. Tried what H.P. suggested but it still won't work...Now I'm going to Call h.p. again and see if this is a common problem..If so, I won't be looking a H.P. again using this system...

  • xdragon58 Jun 10, 2008

    This is the second Photosmart I have had in several months, the firsttwo were D7200's, this last time they upgraded us to a D7460. I keephaving one of two problems: Ink System failure or print head failure. Iam currently getting error message "0xc19a0003" Ink System Failure. Canthis be from using non-OEM ink cartridges? also, for some reason, whenever Ishut it down (using the on/off button) I get a message when it re-bootssaying the system was shut down improperly.

  • sagar mody Aug 21, 2008

    i have the photosmart 3108 all in one and i get the ink system failure error at startup on the printer screen. I have tried the solutions given by hp on their support site and none of them work. its an error code ' Oxc18a0007'

  • ipaintit Nov 11, 2008

    I have the same problem, have gone through all the steps from HP, the help area, however I am not confortable going into the cartridge areas. I have had this two years, so no warranty--I changed one ink cartridge and my troubles began--then I changed them all, the problem remains--can someone help? Or should I just pitch---do not know cost of sending in for repairs and who would do it?

  • Anonymous Dec 23, 2008

    print failure like the rest

  • Wallypops Apr 13, 2009

    Same error message . I had run out of the Yellow cartridge and it was some days before I renewed it at that  point I got the message 0xc18a0001

  • Anonymous Apr 23, 2009

    I had the same problem  but luckily I had taken out a 3 year insurance with Staples and was able to exchange the printer . I had used compatibles for 18 months  and had no probs. I now have an HP D5460  but unfortunately there no compatibles at the moment 

  • Anonymous May 23, 2009

    I also have a HP D7460 - recently changed out the cartridges and am receiving the message 'incompatible cartridge' I have noted the ones from HP I have bought have 363 on it and the original has 02.

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*** Fix your HP Photosmart D7360 (Reset Code/Master Reset) ***

1- Turn off power and unplug from power source.
2- Open right side of printer (looking at the front).
3- Disconnect,by pulling gently, both white flat ribbon cables off the main circuit board.
4- Plug in power source and turn printer on. Wait till you get a error message and push "Ok".
5- Unplug power source.
6- Reconnect the flat ribbon cables by aligning and carefully pushing into the conectors on the main circuit board.
7- Plug in power source and turn printer on (Printer preparing occurred).
8- voila, the nasty error message 0xc18a0001 "Ink System has Failed" is now gone.

/Putte

Posted on Oct 05, 2008

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  • Jerry Lombardo Dec 17, 2010

    0xc18a0001 Ink System Failure Fixed in HP D7360
    I am THRILLED to say Thank You! I believed in my chest either disconnecting the board OR taking out the battery would solve my problem. Sure enough the first worked and I didn't have to pull the battery. I did have to struggle with learning how to take the cover off - they make it like fort knox - but once in - it was simple and straightforward. Thanks.
    Hasn't actually printed yet - but I am sure it will. I'd like to send a few dollars to paypal for you. I am not rich but I said several times I'd pay on this site if someone could really fix it. You did. [well I did - but you told me how!]. contact me through however this site allows it - point to this post if need be and have them send me your paypal email or let this site accept it for you if it will work that way. Thanks again.
    Peace
    jerry
    For others to know what I did -
    I just got this HP D7360 - Worked perfectly but one cartridge was empty. I popped it out and filled it and popped it back in and it's been a nightmare ever since! Ink System Error. Nothing worked - HP told me to junk it - repairman said it would cost me more than to buy a remanufactured one ...I knew I didn't 'break' it! HP couldn't care less... They easily could have told me how to fix it with the amount of time they wasted w me on the line. So simple.
    0xc18a0001 Ink System Failure Fixed in HP D7360

  • Wanda Mead
    Wanda Mead Apr 26, 2012

    I think I may have destroyed the side of the printer but your solution worked!!!! Thank you so much for the help.

  • james_voxlan
    james_voxlan May 08, 2012

    The right side cover was very difficult to get off - I broke two plastic tabs on the bottom getting it open - but the solution worked perfectly! A couple unseen broken plastic pieces is sure better than having to junk the whole printer. Thanks!

  • Jack Brady
    Jack Brady Apr 20, 2013

    This has worked for me a couple times. The last time I left the side off so I wouldn't have to pry it off again. But now when I do this method, the printer only prints one page and then the error comes back. :( I love this printer and have bulk ink cartrages so I don't want to let it go. If anyone has a solution I would love to try it.

  • Alphonso Coles Jul 25, 2013

    Yes, the above by Harleyhawk worked for me, brilliant!

  • Bernard Siow
    Bernard Siow Jan 31, 2016

    Thanks, this worked!

    I hadn't used the printer in probably 3 years and got the error. I tried the useless suggestions on the HP website and bought some cheap ink: obviously this did not work. Tried the above solution and it prints the test page without even a single band or line in the colour test! This has let me revived a old printer for my children instead of buying a new one!

    I'm sure the cheeky so-and-so's at HP deliberately turn on the 'ink system error' after a certain period of time, just so you'd go out and buy a new printer. Of course, this would be pretty inadvisable, since, personally, I would not buy another HP if I couldn't get rid of the error!

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Ink system failures is a very serious problem on HP printer systems. If you have this problem you should be ready to replace your printer. However there are still troubleshooting steps that you can do to try to resolve this problem. try this Ink System Failure Trouble shooting guide.

Posted on Jan 02, 2009

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Solution by HarleyHawk above worked for me! Thanks much!

Posted on Jul 25, 2013

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Lite comes on red ! by the cancel switch. It won't print. A bleu screen comes up , I select OK shut down and when back on it prints OK

Posted on May 06, 2009

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I have the photosmart 3108 all in one and i get the ink system failure error at startup on the printer screen. I have tried the solutions given by hp on their support site and none of them work. its an error code ' Oxc18a0001'

Posted on Apr 23, 2009

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