Question about Canon PIXMA MX310 All-In-One Printer

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My scanner is not working - it says, computer cannot communicate with scanner, make sure plugged in and scanner turned on - IT is :)

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Make sure ur computer can recognize ur scanner,if not install the driver

Posted on Sep 13, 2010

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Posted on Jan 02, 2017

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I can't get my scanner to work. i have done everything i can think of but the computer just says the USB device has malfuctioned.


Hi,
your computer is displaying that message because the communication with the two devices is not complete. You need to uninstall the scanner reboot your system and then run the driver for the scanner first. At a point in the driver installation it will ask you to plug the scanner. Turn the scanner on and connect it to the computer and let it continue. Once the installation is complete, restart your system. Your computer should be able to communicate with the scanner now.
Hope this helps
pls rate or vote this solution.

Jul 05, 2011 | Computers & Internet

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I am trying to scan pictures through MP Navigator and but when I go to press scan documents, it says, unable to connect with the scanner, scanner may not be turned on or a cable may be disconnected..i have...


First I'd try rebooting your computer with the printer on and plugged in ( reboot the printer first ). I know that sounds simple but it works sometimes.
If that doesn't work, make sure you do have communication with the printer. Can you print to it? If you can, I would reinstall the printer drivers, as the scanner driver may need to be reinstalled. http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mp_series/pixma_mp150#DriversAndSoftware and choose your operating system for the driver.
If this solution helps, please give a positive rating.

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1 Answer

Answer


Your software can't communicate with the scanner, check on your computer for other scanning software, Picaso should work with it and it comes standard on Vista machines.

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1 Answer

Computer says Scanner not connected


try plugging the USB connection at the back of you computer. If still didn't work out, delete the old driver install the new one, be sure cables are connected and intact. If still didn't work out bring your scanner to the service center near you

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1 Answer

Scanner Powers up - does not intiate, cannot be accessed by PC


Power everything down, computer and scanner. Make sure your scanner is connected to the AC wall outlet, and to the pc. Then turn on your computer. Reinstall the driver and software by following this link http://esupport.epson-europe.com/ProductHome.aspx?lng=en-GB&data=kVFQIoh3k1nuobYrVg0U002FnSoPZ+wxlW6UdEWrYhTx6DwU003D&tc=6 And download the latest update (2007) and you should be good to go

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1 Answer

Computer connection - codes?


in 1993, the computer systems were obd 1. which generally needed battery power to run scanner. 1996 up is obd2 and powers up scanner through data connector. not sure what kind of scanner you have. is it powering up ok and not communicating or cant get scanner to turn on?

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2 Answers

Epson 3490 Scanner not communicating properly with PC


The new PC was Vista and the CD that came with the scanner completed loading a driver without complaint. However, a new driver was needed for Vista. After downloading the new driver from Epson, uninstalling the old driver and installing the new driver, it worked.

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1 Answer

Scanner component stopped communicating


well, reinstall the software and see if it will work.

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