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I have a Dell Inspiron laptop with 64-bit operating system and Windows 7. I use an HP laserjet 1020 printer and an officejet 6500 wireless all in one. Both have been installed on the Dell and both will print for a few docs and then when I go to print another doc a message comes up saying there is no printer installed. This has happened several times. I had a computer technical person uninstall and reinstall both and again they worked for a short time and then the same message came up. Any suggestions.

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  • kayjfisher Sep 14, 2010

    I am not technical at all. I have deleted the HP 1020 and tried to reinstall and now it says I need a driver. I am going to let all of this sit right now until my son in law comes home and can help me out. I will let you know the results or come back with another question.

  • kayjfisher Sep 14, 2010

    We did not have to use your links. My son in law downloaded the print driver for Windows 7 and my operating system and restarted my computer and that seems to have taken care of the problem. Thanks



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This problem occurs because of both printer drivers are create conflicts between each other. For that first make sure ports for hp laserjet is set to usb and for officejet 6500 tcp ip because it use wireless network. You can check port in start menu->control panel->hardware and devices ->printers list. Then right click on your printer icon then click on property then ports. Also uninstall reinstall drivers again . Go to device manager uninstall all usb drivers then it automatic install all usb drivers. Then also reinstall wireless network driver and make sure tcp ip settings are perfect as your wireless network. Then check. Also install windows 7 security updated from microsoft web sites then this problem will be fixed.
Let me know if you need further assistance. Thanks for using FixYa.

Posted on Sep 14, 2010

  • Click here
    Click on above link then download driver and patch update then install in computer .
    then you can sue your printer after restarting the computer.


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I don't have a ready answer for you, but have some troubleshooting approaches and questions:

Since the HP 1020 is connected via USB cable and the HP Officejet is accessed wirelessly, and you are experiencing the same with both, it could be your printer drivers or Windows 7 operating system problem.

Be certain that you are using the correct drivers.

When you lose access to your wireless printer, are you losing access to your network as well (still have Internet access, for example) ?

I'd suggest to disconnect your USB printer, remove the driver and test your printers one at a time. To remove the printer, open Printers by clicking the Start button, click Control Panel, click Hardware and Sound, and then click Printers. Right-click the printer that you want to remove, and then click Delete.

I don't think they are necessarily conflicting with each other, but it's best to look at one variable at a time.

Hope this helps.

Posted on Sep 13, 2010



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