Question about Disney Mix Max Digital Media Player

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White Screen When I turn on the device connected to the computer or not all I get is a white screen. I have pushed the reset button and also updated the firmware. Still all I get is a blank white screen can anyone help me with this?

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  • Anonymous May 20, 2008

    when I ignite my Disney mix appears of normal way and suddenly puts myself I what is a screen in target and when extinguishing it and enceder it returns to appear the screen in target, but I leave some minutes it appears normal again and again the screen in target

  • montmont Jun 25, 2008

    I have the same problem so if anyone can help me please let me know.

    www.montmont@suddenlink.net

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  • 93 Answers

They have a one year warranty on the products so I'd suggest contacting Digital Blue customer service for a warranty replacement. That is if you're still within the one year warranty period.

Posted on May 20, 2008

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To reset the mp3player :

Instructions

Reset via command

Push the "Power" switch downward into the "Hold" position.
Press and hold the "Menu" and "Record" buttons at the same time until the device resets.
Push the "Power" switch upward all the way to turn it back on.


Reset via switch

Grab a steady hold around the device.
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Push the power switch upward to turn on the device.

Tips & Warnings

A good idea to stop Sansa devices from freezing is to always make sure that the player's firmware version is up-to-date. Download the firmware updater software from the Sansa website (see link in Resources).

To update :

Updating the firmware of your Sansa MP3 player is easy, and it will correct problems with the original software, and even add new features. Follow the instructions below to bring your device up to date. If you have any questions about the process, please consult the Sandisk website and support forums for more specific information. Links to these sites are provided at the end of this article.

things you'll need:

* A Sansa MP3 Player
* A Computer with an Internet Connection

instruction:

Automatic

Verify that the player is fully charged.

Verify the the player is unplugged from your computer.

Go to the Sandisk support site, linked below, select your player, and download the Sansa Firmware Updater software. Follow the instructions for installing it on your computer. If you need them, you may also download user manuals for your or watch how-to videos on updating the firmware.


Put the player in MSC mode. Go to the settings menu, select the USB submenu, and then select MSC. Some players with early firmwares do not have the USB options in the menu. If this is the case with your device, then there is another way to force it into MSC mode: Put the device in "hold" mode by sliding the hold switch until orange is visible. Next, press and hold the left (rewind) button until the screen changes. Go to the next step.

Plug your Sansa player into your computer and wait. The Firmware updater should launch automatically. Follow the prompts to update your player. Be certain not to unplug your player until the updater is finished. The software will tell you when it is safe to disconnect.

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