Question about Western Digital My Passport Essential 500GB External USB 20 Portable Red 500 GB Hard Drive

1 Answer

I recently got Passport 250GB and for a while it was working fine. Within a week of owning it all of a sudden my Laptop indicates "Application is not found" and I am unable to access my files. Whats the problem?

Posted by on

Ad

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 6,831 Answers

Body { background: #FFFFFF; margin: 0px; padding: 4px; font-family: arial, verdana, sans-serif; font-size: 10pt; } p { margin:0px; padding:0px; } .spwrap { background: transparent url(../wysiwyg_rte/misspell.gif) repeat-x scroll center bottom; } Hello

Okay , so there are some steps to figure out what is wrong with your external.

Firstly , if your computer makes a sound when you plug in your external , go to Start-Control Panel-Administrative Tools-Computer Management-Disk Management , and see if your external drive is listed here with your local drives. If it is listed , right click on the drive and change the drive letter to make it appear in "my computer".

If your drive does not make a connection sound when connecting to your computer and also does not show up , please follow the next step.

Remove the hard drive from the casing if possible and install it in your computer case or another external case.If the drive works , the problem is with the casing and you can ignore the drive.

Now , if the problem is with the casing , there are still 3 possibilities.

  1. The USB cable between the drive and the computer may be damaged.
  2. The circuit board which connects your drive to the interface of the external may be blown.
  3. The power supply (if applicable) may have a blown transformer.
The latter is the easiest to diagnose , does your external light up at all when you plug in the power? If not , then this is probably your problem. On the bottom of the adapter is a label which you will be able to use to have a new adapter made at your local electronics shop and this will cost about $30 max. They will also be able to test the adapter with a clamp meter to see if this is really the problem and this should be free.

The second component you want to test is the USB cable. If you have a printer , swop out the cables and see if your printer functions normally. Most externals use the same connector so you should be able to test it in this manner. If the cable works go on to the last step. If the cable is defective , replace it with a new one which you can find for about $10 at most electronics and chain stores.

The last component to test is the circuit board. This is a bit of a grey zone as you probably won't be able to spot the blown component unless it failed really badly. With the casing already opened , locate the external's circuit board and check to see if you have any blackened components or fluids leaking from some components. If all the other components of the external worked perfectly , then this is the faulty part. It is not really economical to replace the circuit as most of the time it is out of production by the time you need to replace it and it still costs a lot even if it is available so if your drive is working perfectly when connected via sata or IDE on your computer , the best is to buy a new casing and place your old drive in the new casing.

A casing costs about $50 and you could get it at most tech shops and big chain stores like Best Buy.

I hope this solves your problem and please reply if you need more help.

Kind Regards
Andrea

Posted on Sep 27, 2010

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How can i get my philippine passport thru mail


You can go through a few options.

First off:

First, I made an online appointment through the DFA's website. This is the most important step if you don't want to wait for hours at the DFA. Notice that there are two choices: one for the recently introduced biometric passport and one is for the machine readable passport. If you are not traveling within the next 10 weeks, you're okay to make an appointment for the biometric passport. If you are traveling within the next 10 weeks, I suggest you apply for the machine readable passport. [Edit March 3, 2010: It seems that the DFA is not issuing Machine Readable Passports anymore. If you are renewing your passport, you will be getting the new biometric e-passport]

Jun 28, 2011 | Computers & Internet

1 Answer

What are the requirements for the renewal of passport


In US: RENEW PASSPORT

To Renew US Passports, Applicant Must Meet the Passport Renewal Qualifications:
-Applicant has most recent passport is in his or her possession, AND;
-Applicant was 16 years or older when passport was issued AND;
-Applicant's passport was issued within the past 15 years AND;
-Applicant's passport is not damaged (normal wear & tear is acceptable).
1. Current Passport-Applicant must submit their current valid or recently expired passport in order to renew the passport. Old Passport will be returned marked "Cancelled" by the US State Department.
2.Passport Photos-submit 2 identical passport photograph
3.Proof of Travel-
4. Authorization Letter-
5. Goverment Fees-The US State Dept charges $170 for expedited passport renewals.
6.US Passport Renewal Government Application (DS-82)
7. Personal Letter.

You can go to this link to download the application form:

http://www.itseasy.com/us-passport-expediting-services/renew-passports-requirements.php




May 24, 2011 | Computers & Internet

1 Answer

I want to renew my passport


Renew by Mail if All of the Following are True: Your Most Recent U.S. Passport:
  • Is undamaged and can be submitted with your application
  • Was issued when you were age 16 or older
  • Was issued within the last 15 years
  • Was issued in your current name or you can legally document your name change
If any of the above statements do not apply to you, you must Apply in Person
A Note on the U.S. Passport Card: If you are a previous passport book holder and you are eligible to use Form DS-82, you may apply for a passport card as a renewal by mail - even if it is your first passport card!
How to Renew Your U.S. Passport by Mail: From Inside the United States: To renew your U.S. Passport by mail, you must submit Form DS-82, Application for a U.S. Passport by Mail. Locate Form DS-82 and step-by-step instructions at Form DS-82: Application for a U.S. Passport by Mail.


From Outside the United States:
U.S. citizens residing abroad (except those living in Canada) should renew their passports at the nearest U.S. Embassy or U.S. Consulate.

Need a U.S. Passport Immediately?You should make an appointment to be seen at a Regional Passport Agency only if:
  • The U.S. passport is needed in less than 2 weeks for international travel
  • The U.S. passport is needed within 4 weeks to obtain a foreign visa
Contact the National Passport Information Center to make an appointment or locate a Passport Agency.

Read more here: http://travel.state.gov/passport/renew/renew_833.html

May 17, 2011 | Watches

2 Answers

Philippine passport renewal


You can find a very detailed explanation here on how to renew your passport:

http://justwandering.org/2009/preparation/how-to-renew-your-philippine-passport-in-30-minutes/

You can also go directly to DFW's epassport website by clicking here:

http://epassport.com.ph/

May 17, 2011 | Computers & Internet

1 Answer

How to renew my passport


Renew by Mail if All of the Following are True: Your Most Recent U.S. Passport:
  • Is undamaged and can be submitted with your application
  • Was issued when you were age 16 or older
  • Was issued within the last 15 years
  • Was issued in your current name or you can legally document your name change
If any of the above statements do not apply to you, you must Apply in Person
A Note on the U.S. Passport Card:

If you are a previous passport book holder and you are eligible to use Form DS-82, you may apply for a passport card as a renewal by mail - even if it is your first passport card!
How to Renew Your U.S. Passport by Mail: From Inside the United States: To renew your U.S. Passport by mail, you must submit Form DS-82, Application for a U.S. Passport by Mail. Locate Form DS-82 and step-by-step instructions at Form DS-82: Application for a U.S. Passport by Mail.


From Outside the United States:
U.S. citizens residing abroad (except those living in Canada) should renew their passports at the nearest U.S. Embassy or U.S. Consulate.

Need a U.S. Passport Immediately?You should make an appointment to be seen at a Regional Passport Agency only if:
  • The U.S. passport is needed in less than 2 weeks for international travel
  • The U.S. passport is needed within 4 weeks to obtain a foreign visa
Contact the National Passport Information Center to make an appointment or locate a Passport Agency.

Read more here: http://travel.state.gov/passport/renew/renew_833.html

May 16, 2011 | Computers & Internet

1 Answer

HOw TO OPEN PASSPORT APPLICATION?


If you need your passport within two weeks, this counts as an urgent application and you will need to visit a Regional Passport Office. You must always make an appointment. Find out which service best meets your needs and what to do if you can't get to an office.If you don't need to travel within two weeks, then you don't need to visit a Regional Passport Office to make an urgent application. The Identity and Passport Service (IPS) recommends that you use the Post Office Check & Send service. You can also use the standard service and apply by post.The best advice is to apply early whenever you can. Try to visit a travel agency there in your place or in your country. There they can help you out for your requirements and for processing.

Jan 25, 2011 | Computers & Internet

1 Answer

I have a WD1600ME-01 hard drive passport. It was working fine but suddenly my laptop is no longer recognizing it neither my PC. when I connect it the drive light starts to blink and I hear a continuous...


First make sure usb cable connected to harddrive is working fine. try it in different usb ports. Press windows key +R key so you can see run then type in run "devmgmt.msc" then press ok so you can see device manager uninstall all usb drivers then it automatic install usb drivers. then check. Also you need to change registry for that type in run "regedit" then press ok then you can see registry editor then locate below key. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11 CE-BFC1-08002BE10318} And remove upper filter and lower filter.Then restart computer then check.
Also locate the below key and make sure it's value is 3 not 4. HKLM\system\currentcontrolset\services\usbstor make sure start value is 3 not 4. Let me know if you need further assistance. Thanks for using FixYa

Jan 02, 2011 | Western Digital WD Passport 250GB Portable...

1 Answer

Please tell me what wrong with my WD passport, it work normal when i connected it to computer, but when it is connected to laptop, it does not work, it does not get any power (no light indicated). Thanks


USB ports carry electricity, as well as data.

While the USB ports on your desktop are OK, the USB ports on your laptop are not sending enough voltage/amperage to power your device.

There exist 'Y-cables' that connect to TWO USB ports on the laptop, and draw power from BOTH ports, to push more power to the device. Try such a cable.

Oct 28, 2010 | Western Digital WD Passport 250GB Portable...

1 Answer

WD My Passport Essential 250GB USB2.0 is not working in WIn 98SE


Try using a Usb 2 cable "The one that came with the WD My Passport " And put it directly to the PC...
In some cases, Like mine, I used an extended cable + the cable that came with the "WD My Passport" and i got the same problem ..
So i simply removed the extended cable and put the put "WD My Passport " directly to the PC with its own cable and the problem was solved to me ..
Samer.F

Dec 26, 2008 | Western Digital WD Passport 250GB Portable...

2 Answers

My PC is not recognizing my WD Passport 120GB USB external drive. I used just few days ago and connected the usb cable to my computer and the WD Passport drive and not recognized on my 2 laptop and 2 other...


I have the 80GB WD passport and it suddenly stopped working one day.  The unit lights up but nothing else.  Finally I cracked the case open and found, as I suspected, that the drive is simply a SATA laptop drive with a SATA-to-USB conversion card built in.  I suspected that the card was **** so I disconnected it and used a USB hard drive adapter (http://www.tigerdirect.com/applications/category/category_slc.asp?CatId=3770&name=USB_Hard_Drive_Adapter) and I can read/write to the drive just fine.  Best part is that the adapter I use has its own power supply so I'm not pulling juice through the USB cable for a SATA drive. 
Even though mine "works" again I don't recommend these drives to anyone.  They're just not sturdy enough or well designed.

Sep 09, 2008 | Western Digital Passport WDXML800UE...

Not finding what you are looking for?

Open Questions:

Western Digital My Passport Essential 500GB External USB 20 Portable  Red 500 GB Hard Drive Logo

96 people viewed this question

Ask a Question

Usually answered in minutes!

Top Western Digital Computers & Internet Experts

Marcin

Level 2 Expert

191 Answers

yadayada
yadayada

Level 3 Expert

76132 Answers

Mike

Level 3 Expert

4340 Answers

Are you a Western Digital Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...