Question about SanDisk Sansa e260 MP3 Player

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My Sansa 260MP3 player is frozen - will not take a charge or turn on. It happened after it went dead from a lack of charge. It went dead and I charged for about 10 minutes to get enough power to finish a book I was listening to. I listened to the book and after about 10 minutes it went dead again and would not take a charge or turn on. I opened the case and took out the battery for a little while but that did not help. I held down the menu button and that also did nothing. Can someone help?

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  • susanham Sep 13, 2010

    The player will now take a charge but when I unplug the player, it will not turn on

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  • 2,382 Answers

Hi, you have to visit Sandisk WEBSITE 1-866-726-3475 Sandisk Customer Support


click on support at the top; click on MP3 players,
find your Sansa and click on it there’s a lot of info

You might want to restore to factory settings. Only problem, you will loose all the music etc in your Sansa, but it should work. First back up the media on your Sansa to your hard drive, flash drive or SD card so you can reload it more easily.

Posted on Sep 13, 2010

  • Tunde Autos
    Tunde Autos Sep 13, 2010

    Try and follow the instruction on Scadisk website on how to fix it or call the number i gave to you...

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1 Answer

My sansa when its connected to my computer comes on works syncs and everything so as i disconnect it from my computer it' s dead and wont turn on


Three possibilities;
1) You have a dead battery because the battery is no good.
2) You have a dead battery because your Sansa is no longer charging the battery.
3) You have a dead battery because you didn't leave your Sansa tethered long enough to charge it up.

When you have the Sansa c250 tethered to the computer, you should see a tiny yellow lightning bolt flashing, and a battery icon that shows the amount of charge on the battery.

If you see the lightning bolt, but the battery does not charge after being tethered to a working computer or charger for 24 hours, you may need a new battery. You can get one on Amazon.com. Here's a link:
http://www.amazon.com/HQRP-Replacement-Battery-Universal-Protector/dp/B001NZ981S

If you see the lightning bolt, and the battery charges after 24 hours, AND your player works when unplugged--Problem solved! You just need to let it charge for a longer time.

If you do not see the lightning bolt when the player is tethered, and the battery indicator shows "empty," It's likely that the internal plug to your Sansa c250 has broken. Your Sansa is no longer able to charge the battery.

If you happen to be an electrical engineer, or otherwise have a shop full of electronics equipment (including signal injector, volt-ohm meter, needle-tip soldering iron, and stereo magnifying goggles with work lamps) you may be able to fix it yourself. Otherwise, forget it-- your Sansa is dead.

If it's still under warranty, try to get it replaced. Failing that, it's time to get a new MP3 player.

Hope that helps! Please post a message to let others know what happened to your Sansa player.

Nov 22, 2011 | SanDisk Sansa c250 (2 GB) MP3 Player...

1 Answer

I left my 2GB charging, and when I looked at it, the screen was frozen, I took out the charger, it went black, and now I can't turn it on


There could be a possibility that you've got either a defective battery or faulty components on the small circuit board inside.

What happened to your player is an indication that the battery could no longer hold a charge and/or some components became shorted.

Since most mp3 players have built-in batteries, I would suggest to contact the manufacturer and have them repair it for you.

Good luck!

Feb 28, 2010 | SanDisk Sansa Fuze MP3 Player

1 Answer

I think my sansa e260 just died


Is it unlocked? I thought my sansa died a few times, bit it turned out that it was just locked.

Sep 28, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Frozen sansa


Press and hold the power button till the player resets. Then update the fimware to the latest version.

http://www.sansaworld.com/
http://www.sansaworldmp3.com/

Apr 04, 2009 | SanDisk Sansa e260 MP3 Player

2 Answers

Frozen in song.


The sansa e260 seems to have a hell of alot of faults. If SanDisk brings out a firmware upgrade definately take it, also I would strongly suggest that you write a letter to ScanDisk letting them know the grief it has caused you. I have an e260 and it has not had any problems so far, so I guess theres a little give or take sorta thing happening here.

Dec 30, 2007 | SanDisk Sansa e260 MP3 Player

1 Answer

Frozen on.


Problem resolved. I just let it sit until battery went down far enough for "Battery" alert to come on screen.
From there I put a charge on it and everything works fine now. Probably I should have kept it charged up.

Nov 28, 2007 | SanDisk Sansa c250 (2 GB) MP3 Player...

3 Answers

Sansa e200 MP3 Player tur on problems


i was putting songs on my mp3. when i disconnected it the screeen froze up.i pushed the power button but nothing happened.so my name is jennifer,i want to find out why my mp3 is frozen up

Aug 29, 2006 | SanDisk Sansa e250 MP3 Player

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