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Most likely the lid seal is dislodged and is obstructing the bottom drawer. Need to manually operate the lid seal actuator yoke and motor to bring the seal back to normal position. Can be messy.
Will need to get the bottom drawer out from housing and work on lid seal assembly located in the main housing.
Turn the mains power off and force pull the drawer slowly.. No jerky movements. The lid seal is stuck. Once open, check for any damage to lid seal by running fingers on the underside of the top of cabinet where the drawer slides in. Turn mains power back on. If the drawer does not slide back in then it is likely the lid seal actuator motor is stuck or power to motor has failed. Will need technician involvement to fix. If lid seal looks torn then it will need to be replace. Can cause leaks and further faults otherwise.
This error is linked to the mechanisms that operate the lid seal of the drawer.
If the drawer feels hard when moving in and out, then the lid seal could be stuck in close position and the movement actuator motors may have lost power. If there is no change in the situation after turning off the mains power and turning it back on, then there is a component failure linked to the lid seal.
Will need a technician to fix it if you are not very familiar with fixing electrical stuff. The lid seal actuator assembly is very complex. The easiest to fix is a failed power board under the drawer and the hardest is to replace the actuator motor if it has gone faulty.
After completing a cycle the top drawer feels like it will not open or the top of the drawer has fallen down. I've since forced it open but, now it feels like it will not close. I did not force it to close. How do I remedy this problem?
The lid seal of the top drawer is broken or has come off. To get to it you will have to take the two drawers out carefully along with the cables and hoses intact.
Then feel the top underside of the cabinet for the lid seal. Depending on the problem it will have to be replaced. There is an intricate mechanism of actuator arms and motors that drive it. I hope these are ok.
If you are lucky maybe the drawer has just come off the rails and you could put it back and it will be ok.
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Hi- Most likely the lid is stuck in the down, or partially down position. This is usually caused by the lid actuators (motors) not returning the lid to its full up position and therefore the drawer top is dragging on the lid gasket. Replacing the lid actuators should resolve the problem. You'll need a F/P tech to change those for you. Hope this helps.
Make sure the unit is level. Remove drawer. On the inside of the cabnet there are the drawer runners on iether side. Behind these there are a pair catches. If one or both of these are latched back when they shouldn't be, ie. when the drawer is open, they will obstruct the drawer from closing fully and fail to hold it closed.
To find out what might be blocking it, you can remove the drawer. There are two tabs one on each side of the drawer near the bottom front. Push those in and pull the drawer out. You can lift the drawer up and push the slides in to get them out of the way. Then you should be able to see into the cabinet and what if anything is stuck behind the drawer