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Hello I have a hp laptop with vista basic. All of a sudden when I try to log into my email acct it takes me to the page that shows how many emails I have but when I click to go to the page to read my emails it takes me back to the log in page....this started about 3 weeks ago and then last week another site I use very frequently started not allowing me to log in too. I can log into my mail on another laptop we have and also my desktop computer, so it has to be this laptops problem...but I have tried everything I can think to do and no go....Help!

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  • naytz
    naytz Sep 13, 2010

    what operating system do you have for that PC? what browser are you using? have you tried logging in to a different website that requires a username & a password? what steps have you done to fix this?

  • dsmith526 Sep 13, 2010

    Hello I have Vista basic on the laptop, and I use Internet Explorer 8. Yes i am able to log in to different websites that require password and usernames. I have tried restoring to a previous date. I updated everything that was available to update and I cleared my cache and deleted all temporary files....Not sure what else to do.

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  • 52 Answers

I am presuming that you are using internet explorer.
Try resetting internet explorer :-
http://support.microsoft.com/kb/923737
or
www.howtonetworking.com/Internet/resetie.htm
Or your computer MAY be having some malware infection.





Posted on Sep 14, 2010

  • Konzen
    Konzen Sep 29, 2010

    still not doing anything virus protection and firewall are turned off and am using chrome

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