Question about Ricoh Aficio GX5050N Printer

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Have a ricoh 5050n printer that will not power on

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  • monounl Sep 13, 2010

    when press the power button the light turns green, then the data in and the alert bar flash briefly and then everything goes off. where is te battery located?

  • monounl Sep 13, 2010

    do you have any idea if the flashing lights is a power supply issue and can you tell me where the power supply is located as well as the battery

  • monounl Sep 13, 2010

    the power cord can not be disconnected...the other attempts did not work. please advise as to where the battery is located and where I might find the power supply

    thanks

  • monounl Sep 13, 2010

    ricoh GX5050n

  • monounl Sep 13, 2010

    have a ricoh gx5050n printer using sawgrass sublimation inks. Printer was working fine, sent a print and it went into it's normal warm up phase, then shut off without printing. Now, when pushing the power button, it stays on for approx. 10-15 seconds then flashes along with the data in lite, the alert lite and the on-line button..then shuts off.

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Being that this printer should only be about a year old you should contact ricoh directly as it should not be having this problem with a printer this new. Follow this link and scroll down to the sales and services locations section and locate the nearest service center near you and contact them directly about having the printer serviced under warranty because it should not be having this issue on this new of a printer and you can expect a certain amount of use out of a printer of this nature and it definitely isn't reaching those expectations.
http://www.ricoh-usa.com/contact/
If you need further assistance please let me know.
Thank you,
Lee

Posted on Sep 13, 2010

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As you printer is not turning on...and you have not mentioned if you are getting any flashing light..or light signal..you may following steps to solve the problem
A)Solution one: Press and quickly release the Power button
Press and quickly release the Power button (.) to start a Power On/Off cycle. Do not hold down the button
B)Solution two: Check the electrical connections and outlet
Unplug the power cord from the electrical outlet, or the power strip or surge suppressor.
Carefully inspect the power cord for visible damage.
Disconnect the power supply from the rear of the printer.
Wait at least 30 seconds, and then plug the disconnected power supply into an electrical outlet. Do not use a power strip or surge suppressor.
Reconnect the power module to the product
Press and quickly release the Power button (.) to turn the product on
If the product still does not turn on, connect the product to an electrical outlet in another room, and then quickly press and release the Power button ( ) to turn the product on.
If the product turns on , the electrical outlet in the original room caused the issue.
If the product still does not turn on , continue with the next solution.
C)Solution three: Check the USB cable
Disconnect the USB cable from the rear of the product.
Press the Power button ( ) to turn on the product.
If the product turns on with the USB cable disconnected , replace the USB cable.
If the product still does not turn on , continue to the next solution
D)Solution four: Check the battery
Check the battery light. If the light is red, recharge the battery.
If the battery light is still red after recharge, replace the battery.
E)Solution five: Replace the power supply
Hope this would help.. :)

Posted on Sep 13, 2010

  • 4 more comments 
  • Goldi Kunal Sep 13, 2010

    This is the contact number of Ricoh USA incase you need it...if even after performing the above steps you dont get the resolution...or you face problem performing the above mentioned steps

    1-800742-6438



    All the best

  • Goldi Kunal Sep 13, 2010

    If you get a green light..that definately is the good signal which means there is no Hardware problem...may be you printer has entered the power save..stand by mode



    Please perform the power cycle as mentioned earlier and let me know the outcome

  • Goldi Kunal Sep 13, 2010

    Can you provide me the complete and exact model no and make

  • Goldi Kunal Sep 13, 2010

    It this one is GX 5050 N ?

  • Goldi Kunal Sep 13, 2010

    you may download the user manual from the following link



    http://support.ricoh.com/bb_v1oi/html/oi..." target="_blank" rel="nofollow" http://www.ricoh-usa.com/downloads/downl...

  • Goldi Kunal Sep 13, 2010

    The mannual is for RICOH GX 5050N which is your printer...please save and view to check the exact location



    all the best

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