Whirlpool Duet front loader - won't spin (by 2 users)
posted by lapaille on May 15, 2008
Was not pumping correctly so I did the filter clean out and it was full of junk - but it still won't go throught thspin cycle - will do everything else on all cycles except spin - drains fine now - any thoughts - about 4 years old
reply to tlapaille@humana.com
Comment by lapaille, posted on May 19, 2008
No it does not tumble at all - ran it throught the diagnostics test I found online . Starts at code C01 and goes through - c08 - did not tumble at any time - I checked all the wiring harnesses and they seem to be secure
Comment by lapaille, posted on May 19, 2008
No it does not tumble at all - ran it throught the diagnostics test I found online . Starts at code C01 and goes through - c08 - did not tumble at any time - I checked all the wiring harnesses and they seem to be secure
Comment by lapaille, posted on May 19, 2008
Yes it will spin by hand with the belt attached - I actually turned it by pulling on the belt - when I did the diagnostic test I expected an error code when it go to the tumble portion but it did not give one. It did liste on the Tech sheet as MCU or drive motor as possible causes if it did not tumble - I don't have the tools/expertise to test wether isignal is getting to the MCU and not the motor or it is sending the signal to the motor and not turning on but thats kind of where I was - motor or MCU unless there is anything else to check
Comment by lapaille, posted on May 23, 2008
Replaced the MCU and back in business - did have to have a service call to tell me which component was not working because I don't have the "meters" to do the reads. They wanted $325 to replace it - The part was $155 shipped so it worked out - thanks for the help
1 Other User Has The Same Problem
Comment by CarolineT, posted on May 24, 2008
I have the same problem, no error codes, drum spins easily by hand, fills with water and drains, but NO spin. It appears from posts that a MCU will be needed.
Clarification Request
by jsrock516, posted on May 19, 2008
Does the wash tub tumble at all? Or, is it only during the spin cycle? Please post back and let me know, so I can give you the proper advice.
Best Solution
posted on May 19, 2008
GuruDoes the wash tub spin freely by hand? If the tub does NOT spin by hand, the rear tub bearings may have seized up or something could be bound around the spin basket shaft (I've seen this one before). Let's hope it's not this problem.
If the tub DOES spin...have you checked to see if the drive belt was still on (sorry...I have to ask that question. I'm not trying to insult your intelligence here, but I have seen this one too).
Do you have the tech sheet that came with the washer? It's located behind the lower panel under the door, or taped to one of the interior cabinet walls. This tech sheet will explain to how to troubleshoot the symptoms you are describing. I suspect you may have a bad motor control unit (MCU) or bad motor. There are several voltage and resistance readings that you will need to perform in order to isolate the problem. It's odd, however, that diagnostics does not pick up any error codes. Normally, an error code will be generated if there was a no spin problem. It just doesn't make sense...Please post back and let me know.
If the tub DOES spin...have you checked to see if the drive belt was still on (sorry...I have to ask that question. I'm not trying to insult your intelligence here, but I have seen this one too).
Do you have the tech sheet that came with the washer? It's located behind the lower panel under the door, or taped to one of the interior cabinet walls. This tech sheet will explain to how to troubleshoot the symptoms you are describing. I suspect you may have a bad motor control unit (MCU) or bad motor. There are several voltage and resistance readings that you will need to perform in order to isolate the problem. It's odd, however, that diagnostics does not pick up any error codes. Normally, an error code will be generated if there was a no spin problem. It just doesn't make sense...Please post back and let me know.
Comment by jsrock516, posted on May 20, 2008
No...you're pretty much on the mark. A no spin problem is usually attributed to one of the two components you mentioned. More commonly, the MCU is the culprit, but you need to take resistance checks of the motor windings at the connector to rule it out. If you are savvy with electronics, purchasing a simple mutli-meter will help. Let me know what you decide to do.
Comment by jsrock516, posted on May 24, 2008
Caroline T,
If you are experiencing the same symptoms, please look through the solution I posted to see if you can diagnose the problem. There is a tech sheet inside the washer that has all the test points, voltage and resistance readings. You will need to perform a resistance check on the motor windings and voltage checks on the MCU terminals. Generally, the MCU fails before the motor does. If you need assistance in troubleshooting and/or part identification, please click on my profile page and use the "ASK ME" feature. You will get a quicker response.
If you are experiencing the same symptoms, please look through the solution I posted to see if you can diagnose the problem. There is a tech sheet inside the washer that has all the test points, voltage and resistance readings. You will need to perform a resistance check on the motor windings and voltage checks on the MCU terminals. Generally, the MCU fails before the motor does. If you need assistance in troubleshooting and/or part identification, please click on my profile page and use the "ASK ME" feature. You will get a quicker response.
Rating Locked! (?) lapaille has rated this solution as Helpful
Solution #2
posted on May 17, 2008
Check your exit hose spigot, it may be clogged. This is if your filter is all clean. There should be air for passage in the standpipe behind. Your hose should not fit airtight into the standpipe and neither too deep into it. Snaking out your standpipe would be good too. If all these don't solve problem, check your pump.
Rate me pl.....if helped. Click on 'thanks for trying' if not helped, your prob will be back for someone else to solve.
Rate me pl.....if helped. Click on 'thanks for trying' if not helped, your prob will be back for someone else to solve.
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