Question about HP P3015 Laser Printer

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We installed a P3015 a number of months back on a network with XP, Vista and Windows7 desktops. Various spurious problems are occurring - 1) the first couple of lines of a document will print on a page then the printer will throw a page and print the document correctly 2) we get a PCL XL Error but when the docuemnt is re-sent it prints OK 3) we get a line of hieroglyphics but when the document is resent it prints OK 4) the printer spews out multiple pages with hieroglyphics but when cleared and document resent it prints OK

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  • bill257 Sep 13, 2010

    we have .net framework 1.1 installed so it doesn't appear to be that problem.

    Also the printer is connected to the network via a jetdirect, if that's relevant

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First off have you tried deleting the printer and reinstalling it on all the computers? That is the first thing I would do.
Thank you,
Lee

Posted on Sep 13, 2010

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This definitely sounds like a software issue, and this microsoft page has some information:
http://h20000.www2.hp.com/bizsupport/TechSupport/SupportTaskIndex.jsp?lang=en&cc=us&taskId=110&supportTaskId=22993&prodSeriesId=3815797&prodTypeId=18972&printver=true
This page might have a solution- it sounds related to your issue:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=3815797&prodTypeId=18972&prodSeriesId=3815797&objectID=c01888699
Not sure if you have Unidrv.dll issues, but this page has downloads for the different Windows systems:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=3815797&prodTypeId=18972&prodSeriesId=3815797&objectID=c01441391
I don't like recommending fixes, unless I know they work, but sometimes you have to take a chance in the software arena.
You can restore your computers to an earlier date- make sure you set a restore point on them before making any changes, and you will always at least be able to get back to where you were.
Good luck, hope this helps, and thanks for using FixYa!

Posted on Sep 13, 2010

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