Question about Xerox WorkCentre C2424DN All-In-One Laser Printer

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C2424 System Error 07,010.43

Hi
Your reply for this problem but am having problems actually disassembling the C2424 (i.e. removing left and right covers). Is there a service/maintenance manual available to show me how to take it apart?
Many thanks

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  • klownshed May 15, 2008

    Thank you, that would be great. 


    klownshed@yahoo.co.uk


    I appreciate your assistance.

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  • 2,072 Answers

You have an E-mail address, I can send you the info.

Posted on May 15, 2008

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1 Answer

System error 07,010,43:141137


That error signifies that the printhead is stuck in the tilted position, there's a problem with the cam or the pivot plate. It can be fixed by replacing the camshaft pivot plate kit, part number WCC2424-Z1.

Jan 21, 2013 | Xerox WorkCentre C2424DN All-In-One Laser...

2 Answers

Xerox C2424 error code 19,003.48 and 07,010.43


for error code 07,010.43

Access the power switch by opening the Interface Cover on the right side of the machine.
c2424-interface-cov-open.jpg
  1. Power OFF the machine. c2424-pwr-sw-arrow.jpg
click on this:
for maintainance
http://www.office.xerox.com/userdoc/C2424/C2424_Web/pdfs/en/ug_maintenance.pdf

for troubleshooting:

http://www.office.xerox.com/userdoc/C2424/C2424_Web/pdfs/en/ug_trouble.pdf

Jan 30, 2008 | Printers & Copiers

1 Answer

C2424: error code 19,993.48:88868


This error is a Printhead error, but in this case is usually more probable to be caused by the Electronics Module.
The Printhead part number is 650-4354-00
The Electronics Module is 119-6427-03
I suspect the actual error code was 19,003.48

Whit
Item, Inc.

Oct 03, 2010 | Xerox C2424 Copier

1 Answer

Workcentre C2424 System Error


That sounds like a problem with what is called the process drive motor. It is the assembly that moves the maintenance kit up and down to clean the drum.
It is located on the front right side of the machine and has a multi gear assembly to it.
It can be mistimed, there are 2 holes and an arrow on the bottom that must be aligned.
For service, to save money. you can contact a service dealer or an ASP in your area that would charge you far less than Xerox. If you don;t know who those service providers are, just let me know what your zip code is and I can look up the nearest ones for you.

May 27, 2009 | Xerox WorkCentre C2424DN All-In-One Laser...

1 Answer

Cant locate the printhead on xerox C2424


Remove the covers. But before you go to eh print head itself, there is a print head pivot block that often gets contaminated with ink. The code you are having, is related to the print head not being able to move freely side to side, or tilt properly.
To access that block. You have ot remove the document feeder and scanner. To do that you disconnect the cable, it runs from the back to the scanner to the opening where the power cord plugs in, remove the 2 thumb screws and unplug it. You slide the doc feeder and scanner back, then depress the two tabs and completely remove it.
There is one screw in the back that holds on both the left and right side covers. You have to lift and kind of twist the covers in about the middle of the machine, The front cover will also pop off, it has tabs that holds the front covers together. Then remove them.
Look on the left side of the machine, looking from the front. You will see a stainless steel block, about one inch square, located about 2/3rd of the way back on the lower 1/4th of the frame. It has a spring and a clip over it. Just pull out on the spring bracket and locate it up and to the left, It is meant to be put there for servicing.
Look at the block. it may be filled up with yellow ink. If so , remove it with channel locking pliers. It may be VERY tight, so work it out slowly. Then soak it in hot water, that softens the ink , and clean it and the shaft thouroghly and remove as much excess ink from teh surrounding area as possible. Also, IF that is the problem. Probably a 75 percent chance, then when you return the printer to service. Get a small level, and make sure the printer is level BOTH side to side and front to back. To do that , you place the lecel on the platen glass, sideways then front to back. Often times those printers are not level and that causes the problem. The other things that happens is simple spill over from the ink catch tray, It is imperative you have those printers sitting level.
If thats not the problem. let me know We will go from here.

May 18, 2009 | Xerox WorkCentre C2424DN All-In-One Laser...

1 Answer

Error code 07,010,43:13829 xerox c2424


Hi sales1stsupp:
Here is your problem.

7,010.43: The printhead is stuck in the tilted position, or is not tilting properly over
the CAM, due to problems with the process motor gearbox.

1. Reboot the system.
2. Did this correct the problem?
Go to Step 2. Complete.
2 1. Do the printhead lock arms rotate correctly? Go to Step 3. Repair or
replace the lock
arms.
3 1. Is there spilled ink around the printhead? Clean the
printhead area.
Go to Step 4.
Check the process gearbox for obstructions
or damaged.
2. Ensure the gears are correctly aligned and
homed.
3. Verify the process shaft and drive module
shaft are at their home positions.
4. Did this correct the problem?
Complete. Go to Step 5.
5 1. Verify the headtilt gear will engage. You can
manually set the headtilt gear.
2. Is the gear engaged properly?
Go to Step 6. Set the headtilt
gear.
6 1. Use service diagnostics to run the Tilt Axis
Drive
test.
2. Did the test fail?
Replace the
process
gearbox.
Go to Step 7.
7 1. Use service diagnostics to run the Process
Motor
test.
2. Did the test fail?
Replace the
process motor.
Go to Step 8.
8 1. Use service diagnostics to run the Head
Maintenance Wiper Clutch
test.
2. Did the test fail?
Replace the
wiper drive
clutch.
Go to Step 9.
9 1. Ensure the wiper is properly aligned.
2. Use service diagnostics to run the Wiper
Drive
Test.
3. Did the test fail?
Go to Step 10. Replace the
exit module
assembly.
10 1. Use service diagnostics to run the Load
Maintenance Clutch
test.
2. Did the test fail?
Inspect the maintenance drive
system, replace any defective
parts
Hope this helps

Apr 22, 2009 | Xerox WorkCentre C2424DN All-In-One Laser...

2 Answers

Xerox workcentre c2424 error code


One of two things most likely.
1. The wiper blade is stuck to the print head,or 2, The print head blosk has a lot of spill over ink built up in it.
That code is caused by the inability of the print head to move properly. Either left to right or pivot front to back to get into the print position.
You have to remove the covers to access the stainless steel print block. It is located about 2/3 of the way back on the lower left side of the frame. It is a one inch by one inch square block that may have a lot of buildup of spill over ink in it. If the wiper is stuck you have to remove the ink loader , where you add the ink sticks , to access the area between the print head and drum, It is a pink blade the is between the drum and print head, it wold be stuck to the print head not allowing it to move. Just carefully unstick it from the print head

Mar 27, 2009 | Xerox WorkCentre C2424DN All-In-One Laser...

1 Answer

Xerox C2424 system error 0701043:29778


Try some cleaning to your Printer.......
also check for any stuck in the printer

Mar 19, 2009 | Xerox WorkCentre C2424DN All-In-One Laser...

1 Answer

System error


7,0XX.6x Errors - Program Faults
a.
Reset NVRAM and retest.

Jul 02, 2008 | Xerox WorkCentre C2424DN All-In-One Laser...

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