Question about Computers & Internet
Here are the steps to resolve this issue (was tested):
Disconnect printer USB from the computer.
Inside the HP software/driver cd, go to "util" directory > "ccc" directory.
In here run Uninstaller_L1 through L4 in order.
Check Add/Remove programs inside Control Panel for additional HP programs that weren't removed and remove them.
Delete HP and/or Hewlett-Packard directory inside Program Files.
Goto Program Files > Common Files and delete HP and/or Hewlett-Packard directory there as well.
Go to Start>Run and type "temp". inside this folder delete all files.
Go to Start>Run and type "%temp%". inside this folder delete all files.
For additional cleanup when using Vista, you can download Cleanup Utility and search for additional HP components that weren't removed. Here's a link for the program: http://support.microsoft.com/kb/290301
Restart and reinstall the driver using the CD or web driver.
The issue should now be resolved.
Posted on Sep 13, 2010
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Posted on Jan 02, 2017
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