Question about NorStar Startalk Flash 2 Phone

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When we press feature 981 the message reads inactive feature. what can we do to fix this issue

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  • NorStar Master
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That means that the voicemail system is no longer recognized by the phone system. Check the lights on the voicemail to see if its still receiving power.If so try unplugging and plugging the voicemail to reboot it. The voicemail can take up to 6 minutes to totally reboot.

Posted on Sep 13, 2010

  • gmstravers
    gmstravers Jan 28, 2013

    I'm assuming you mean unplug at the system level, not at the stand alone phone. Can you give specific detail on where the voicemail power plug is located? And how to tell what cable it is

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Messaging is inactive on all lines after push functions button and enter 981


Hi. Inactive feature often means that there's a problem with your connection to the call pilot. Do you have lights on your call pilot? Did you assign a mailbox to the extension you're working on? Did you remember to connect the call pilot to a station port?

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Inactive feature message displayed when we try to access any features on our M7310 phones. This occurred after a power outage.


Dear customer..here is the solution

Sometimes when you put a new (or alternate) voicemail system on a Norstar switch, The feature codes that accessed the old system stay in the KSU memory. If this is the case all of your feature codes will appear inactive even if the voicemail system is operating correctly.
To fix this issue you need to run an External Feature test (XFtest) to identify and remove the leftover codes from your KSU memory. You must have a programming set to access this menu (M7310, M7324, T7316).
Power down the Voicemail unit. Remove connection to voicemail ports from KSU.
1. Press [Feature] **938378 (XFtest). The password will be 266344 (Config).
2. Your display will read Feat code: and you will have options First and Exit.
3. Press First. The first stored feature code will appear, and you will have options Test, Back, and Next.
4. Press Test. Your options will read Remove and OK. Press Remove.
5. Once the feature code is removed, press Next to go to the next code.
6. Do this with all codes until your display reads None Registered
7. Release
Restore connections to the voicemail ports from the KSU. Power the system back up.
The feature codes will be restored to the correct defaults with the completion of the voicemail power-up cycle.

thank u

Jul 09, 2008 | NorStar Lands Phones

1 Answer

Unable to access voicemail feature inactive


This means the system can no longer communicate with the voice mail. You can try to locate the voice mail and power cycle the unit to resolve the issue, If you still get inactive feature after the reboot you will need to replace the vms.

Mar 18, 2014 | Nortel Networks T7316E Telephone Platinum...

1 Answer

How can I activate feature 981


Press FEATURE (above the HOLD key on old sets or the Nortel Symbol on the new sets)
Then press 981 on the dial pad.

If states "Inactive when done then your voice mail system is down or the feature code was changed, either way if you do have voice mail then call your tech in to check the system right away.

Dec 19, 2012 | NorStar T7316E Corded Phone

1 Answer

WHEN WE TRY TO ACCESS VOICEMAIL IT STATES INACTIVE FEATURE


NorStar (NTAB2666) Audio Conference - this is a conference unit.

You issues is with voice mail though.
Call a tech in since your system is down.

Aug 22, 2012 | NorStar (NTAB2666) Audio Conference

2 Answers

I have tried feature 981, 982, 983 etc. and I get the message "Inactive feature". What is the problem.


First make sure u r using Voicemail system which is either Star talk or call pilot.
If u r any one of this then only u can use F 981, 982 , 983 or 985. Its a feature code of voice mail.
If u r using either of this and still gettin inactive feature, then try with rebooting The Satr talk or call pilot i.e. switch off from mains wait for few mins and switch it back on.
After rebooting it will take 15-20 mins to boot up the system and after that u can use these feature.

Thanks.
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Jul 11, 2009 | NorStar T7316E Corded Phone

2 Answers

Feature 981 is displayed as an inactive feature and not available


Try powering off the voicemail system and and then power it on again. I've had it happen many times that after a power failure they just don't boot up correctly.

Jul 06, 2009 | NorStar Startalk Flash 2 Phone

1 Answer

Multiple problems


When you dial Feature 981 is there anything displayed on the set... something like Inactive?

Sounds like the Call Pilot is failing...

Mar 03, 2009 | NorStar M7324 Telephone

1 Answer

Inactive feature when trying to get messages


How can I find out the extension Number of my phone set?

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Norstar: Inactive Feature (981)


This generally happens from one of two things. Your voice mail system is connected to your phone system through a station port. If it loses connection it will not communicate with the phone system. Loose wire or connection can cause this. or it has just crashed and will need repair or replacement.

First thing you want to do is unplug the unit wait 15 minutes and plug it back in. wait 10 minutes Try feature 981 from a set that has voicemail. if nothing. hit feature 985 from a m7310 set or a m7324 set not a m7208. If it comes back with inactive fearture now your connection between the units is bad or the unit itself is bad. If it comes back with the voicemail intercom # and you cant get into any mailboxes it has lost all programming.Try this first.

Oct 10, 2008 | NorStar M7324 Telephone

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