Question about Samsung Washing Machines

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Dear Sir/Madam, Just 30 minutes back, some female representative called me from 033 25922740 and categorically said that supplying of the DRAIN VALVE KNOB for which the WASHING MACHINE is remain idle for more that 15 days is not possible from your end. She even commented, that we can return the machine to you with a 22% of the cost of the machine per year to be deducted as depreciation charge.She even reiterated that nothing can be done to restore the machine or to make it operative. It is surprising from a company like yours. We sincerely waiting for your reply on this before we take further action. We expect your reply towards a customer should be professional and justified and not like your lady staff at kolkata just shifting of her responsibility by saying that the spares are not available and we may go for return of the machine with a deduction of depreciation of 22% of the cost per year. What a service, you are providing towards your customer!!!!!! You took more than 15 days to reply your customer that the Spares are not available. What do you think of yourselves ? It seems, you are taking your customers for a ride. Can you reply back with the detail as to what to do next. Is it our responsibility to run from pillar to post to return back the machine or to get it sereviced with the right spares. If the spares are not available(!), how come you assemble the machine ? Is it bought out from other companies ? With all above, we do want your detailed reply per return with concrete solution you are providing towards your customer in distress. With Regards, Kaberi Dasgupta On Sun, 12 Sep 2010 15:22:43 +0530 wrote > > Dear Customer, We regret the inconvenience you are facing with your Samsung product. We would like to assure you that we are maintaining adequate follow ups with the Branch Service Manager concerned and will update you with the status accordingly as soon as possible. We can understand the time and energy you have spent on this issue and appreciate your patience. Thanking and assuring you of best services always. >Customer Satisfaction Team >Samsung India Electronics Pvt. Ltd. > >------- Original Message ------- >Sender : prabal dasgupta >Date : Sep 11, 2010 22:16 (GMT+09:00) >Title : Re: Re: Our complaint no : 8416809150 dt 30/08/2010 > >Our complaint no : 8416809150 dt 30/08/2010, 03/08/2010 & 08/09/2010 > >Dear Sir/Madam, > >It is surprising that even after your commitment that the relevant person will get in touch with us, no body from your Company has contacted us yet. > >The basic complaint was lodged on 30 August 2010. Although, one of your Service Engineer attended, he could do little since he did not have the right spares with him to restore the machine in an operative condiion. > >The 2nd complaint was lodged on 3 September 2010 with no Service Engineer attended from your Company. > >The 3rd complaint was lodged through mail which was although registered and replied with on 9th September 2010, no person from your end has contacted yet, breaching your commitment. > >With all above, am I to believe that you are ignoring one of your customers and avoiding the complaint because of the right spares not being available with you. > >Living in the age of competition, it is hard to believe that Company like Samsung takes more that 13 days to restore the lowest technology machine like semi automatic washing machine because of being the spares are not available. > >You can take this complaint as last and final one to restore the machine. Failure to undertake the servicing as desired, may prompt us to take up the case to the right authority as a bonafide customer. > >Yours truly, > >Kaberi Dasgupta > > > > > > > >On Thu, 09 Sep 2010 08:35:29 +0530 wrote >> >Dear Customer, > >Thank you for becoming a patron of Samsung product. > >We sincerely regret the inconvenience caused to you. Wehave forwardedyour query to our department concerned. The relevant person will get in touch with you shortly. > >We appreciate your patience and request you to bear with us till then. > >For further assistance you may contact SAMSUNG Customer Contact Center at 3030 8282 or 1-800-11-0011 (toll free). > >Thanking and assuring you for best services always. > > >Customer Satisfaction Team >>Samsung India Electronics Pvt. Ltd. > > >> >>------- Original Message ------- >>Sender : prabal dasgupta >>Date : Sep 09, 2010 00:12 (GMT+09:00) >>Title : Our complaint no : 8416809150 dt 30/08/2010 >> >>Our complaint no : 8416809150 dt 30/08/2010 and again on 03/09/2010 >> >>Dear Sir/Madam, >> >>A complaint was lodged with your Customer Care over phone for a Washing Machine, purchased from Great Eastern Trading Company, B T Road, Kolkata sometime in the year 2008. >> >>The DRAIN OUT KNOB fitted in the machine has been broken leading to complete break down of the said machine. >> >>On our first complaint vide docket no : 8416809150 dt 30/08/2010, your Service Engineer attended to the defects but since he did not have the right spares with him, he tied a broken tooth brush's back part with a rope to make a stop gap arrangement so as to use the washing machine temporarily. >> >>Since, the rope has been snapped putting the machine idle, Self had lodged another complaint with the same docket no : 8416809150 dt 03/09/2010 to your Mr Nitin. >> >>Your Mr Nitin assured me that it will take sometime to replace the spares. On our complaint, your Service Engineer called us over phone and explained that he is in search of a right spare. The moment he get the right spares, he will come and replace the defect. >> >>It has almost 5 days gone in between, the washing machine is lying at our residence like a furniture without ant effective use of it. >> >>In view of above, you are requested to take immediate action to restore the machine without any further delay. It is not believable that Company like your stature and repute does not have the DRAIN OUT KNOB in your stock. >> >>The machine is lying at the following address : >> >>Ms Kaberi Dasgupta >>Kulinpara >>PO : B D Sopan >>Near Bharati Sangha >>Khardah >>24 Parganas North >>Kolkata 700 115 >>Phone : 94774 53067 / 94772 03596 (Mobile) >> >>We hope, you will take necessary measures at war footing within next 24 hours time to restore the machine. >> >>We look forward to your kind compliance with the request. >> >>With Regards, >> >>KABERI DASGUPTA >> >> >> >> >> >> > > > > >> > > > > > > > > >

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