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Symantec offered free upgrade from norton antivirus 2007 to 2008 version ended up with error:(9999,17x)Ran Norton Removal Tool.successful removal. Original 2007 purchase was done online.I have over 300 days left on my subscription.How do I get 2008 version (free) as offered,or indeed original 2007 back

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  • Suresh babu
    Suresh babu May 11, 2010

    Hi,

    I can help you to upgrade 2007 to 2008 through remote access for free..

    If you trust me, I can help you better as I am an symantec technician.

    Take care.


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The solution might be :
http://service1.symantec.com/SUPPORT/sharedtech.nsf/0/b5bc48477b8d15c3652572d000684016?OpenDocument&seg=hm&lg=en&ct=us

Posted on Jun 05, 2008

  • Marsipulami Jun 05, 2008

    The error above (seems to be) a know issue...please follow the link to Symtec for the QA

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1 Answer

Trying to remove symantec antivirus from the computer but it ask me for a password and I don't have one. It has not been used since 2004 and was installed before I started working here.


Go to Norton's web site and download their Norton Removal Tool. It is a free download and the only tool besides Revo-Uninstaller that will get rid of it.

Oct 12, 2009 | Dell Dimension 2400 PC Desktop

16 Answers

Need to remove norton security


  1. Please download and save SymNRT.exe to your desktop.
  2. Close all programs and double click on the tool.
  3. Follow the on-screen instructions.
  4. Restart the computer if asked.
  5. Then delete the SymNRT.exe tool from your desktop.
  6. Open the Program Files folder on your local disk ( normally C: )
  7. Find and delete the following folders (if present):
    • Norton AntiVirus
    • Norton Internet Security
    • Norton SystemWorks
    • Norton Personal Firewall
excl.gif The removal program can get rid of the following Norton Programs:
  • Norton AntiVirus 2004/2005/2006
  • Norton AntiVirus Professional 2004
  • Norton AntiVirus 3, 5 and 10 User Pack 2004/2005/2006
  • Norton GoBack 3.1/3.5/3.6/4.0/4.1
  • Norton SystemWorks 2004 Professional Edition
  • Norton SystemWorks 2005/2006 Premier
  • Norton SystemWorks 2004/2005/2006
  • Norton SystemWorks 2006 Basic Edition
  • Norton Password Manager 2004
  • Norton Internet Security 2004/2005/2006
  • Norton Internet Security 5 and 10 User Pack 2004/2005/2006
  • Norton Internet Security 2005 AntiSpyware Edition 8.2
  • Norton Personal Firewall 2004/2005/2006
  • Norton AntiSpam 2004/2005
  • Norton Ghost 2003/9.0/10.0
-----------------------------
u can find symnrt in ftp://ftp.symantec.com/public/english_us_canada/linked_files/tsgen/SymNRT.exe

Jul 07, 2008 | PC Desktops

2 Answers

I have just installed Symantec AntiVirus and installed the updates ok, but when i come to scan the scan engine returned error 0x20000003 comes up any solutions Charmaine


Hello,

Rhis error due to there is a resident virus or your system infexted by virus already. for the main time try to install other antivirus. you can get it here for free: http://free.avg.com/download-avg-anti-virus-free-edition

And then scan your system. You can remove the sysmantec if you like AVG or you can reinstall the symantec if there is no error in your system. remove either of the two antivirus to avoid conflict in the system.

may this help,

melnavz

Feb 18, 2009 | PC Desktops

1 Answer

I want to update for an expired symantec2005 antivirus version for a normal pc please give me a supporting file that updates my old version loaded in my pc Thankyou


ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

Run the Norton Removal tool (above link)
After the Norton Removal tool is complete reboot your PC
Once Norton is removed you shold be able to download and update the lates verison on Norton on your PC

Jan 27, 2009 | PC Desktops

1 Answer

Norton wont remove from my pc


This problem is so common that Symantec has developed the Norton Removal Tool, available here:)

http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

That is assuming you can get to a Windows desktop and the 'black screen' you mention does not come during the startup...

Since you do not seem intent on reinstalling, do not worry about saving the license key. There are plenty of good freeware programs for antivirus. At a minimum your should have Windows Defender and AVG Free Edition.

If you have SP2 or SP3, install Windows Defender from Microsoft first. It is self explanatory, free and available here:)

http://www.microsoft.com/downloads/details.aspx?familyid=435bfce7-da2b-4a6a-afa4-f7f14e605a0d&displaylang=en

Note you must be running a legal copy of Windows XP for this to install.

The other antivirus I would suggest is AVG Free Edition, which is available from here:)

http://www.avg.com/filedir/inst/avg_free_stf_en_8_176a1400.exe

Please post comments on your progress and results.

Jan 04, 2009 | PC Desktops

1 Answer

I purose Norton 360 02 and I am having trouble installing it on my computer. When I use teh CD it begins to install the program and the stops saying it can't a file, something like msi. I don't know...


Hello,

I would suggest removing ALL detected Norton and Symantec products with the Norton Removal Tool for Norton 360 found here.

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2007080716223439?Open&docid=2005033108162039&nsf=tsgeninfo.nsf&view=docid

After the uninstall of all Norton and Symantec programs you will also want to download the Windows Installer Cleanup Utility found here. The download link is at the bottom of the More Information section,

http://support.microsoft.com/kb/290301

After the utility is installed and ran you will want to remove all Norton and Symantec programs listed in the removal list.

After you remove the programs and restart you should be able to reinstall the Norton 360 program.

I hope this helps. Please remember to rate this information.

Thanks

Aug 29, 2008 | PC Desktops

2 Answers

Cannot uninstall symantec


You have to be logged in as an administrator to uninstall symantec, and then follow the instructions for your particular version outlined in this page.

Jul 17, 2008 | PC Desktops

1 Answer

Just bought BTInternet with Norton costing extra £3.50 a month but it won't install. I had free version on laptop which I had to uninstall, so I did, but when installed new one 2 parts of it would not...


let me know about the free version of anti virus you have if its norton then you have to download a norton removal tool available on
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
chose your product download it and run it
in case its not norton let me know so that i can provide you info regarding installing Norton.

Jun 10, 2008 | PC Desktops

2 Answers

Computer said norton virus had expired then computer went into hibernation and now will not restart


Try to restart the computer in safe mode or safe mode with networking. Go to control panel, add or remove programs (or programs and features if its vista), and try to remove norton antivirus completely. If that does not work, and you are in safe mode with networking, download the norton removal tool from the internet and run that to remove the norton antivirus completely. Your computer should be able to boot to the normal window, you can downlaod the norton antivirus latest version from the norton website or purchase the norton antivirus disc from any store. All the best.

May 30, 2008 | PC Desktops

2 Answers

I recently bought a laotop (windows vista) and There was a offer from Norton 360 for a free 30 day trial. It was only on 15 days,I didn't think much of it since I paid for a anti-virus, but I'm getting...


i would suggest geting a free vision of an anti virus and anti malware quickly www.avg.com this is very important also please contact me directly at emmit6378@yahoo.com if you have a malware problem..good luck

May 10, 2008 | PC Desktops

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