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Have your unit brought back from where you bought it,
the phone mic piece or microphone is damaged this should be replaced, thats why they cant hear you.
I would not recommend it replaced by yourself, this would void your warranty, and e63 phones is quite sensitive
If a caller can not hear you when you talk directly on the phone and can only hear when you use your head set, then it is most likely that your phone's mouth piece is faulty or damaged. You can try tapping it gently a few times, if this doesn't work, you might have to replace the mouth piece.