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To Replace: Before replacing, make sure the oven is off and cool. 1. Disconnect power. 2. Remove glass light cover by grasping the front edge and pulling away from oven. 3. Remove bulb from socket. 4. Replace bulb, replace bulb cover by snapping back into wall. 5. Reconnect power.
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I had the same problem with the same model of KitchenAid Microwave. KitchenAid customer service will act like they never heard of the problem, although if you google it, you will find that this is a very common problem. Ask to be transferred to the safety department. After more than 6 months of complaining and several repair attempts (they replaced control panel and switches), KitchenAid finally gave me a full refund. This is a serious safety defect for which they have no fix. The product needs to be recalled, and I am willing to testify that KitchenAid was criminally negligent when this product finally causes a house fire and possibly serious injury or death.