Question about HP OfficeJet G85 All-In-One InkJet Printer

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We have inserted refilled cartridges and now the printer will not take the paper to print. it also keeps saying insert colour cartridge but it is already inserted. Can you suggest anything?

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Contacts on the cartridges wear out. You may need to replace with new cartridge.

Posted on Sep 14, 2010

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Print not clear on black print with colour breaking through across paper


your ink cartridges are clogged or empty. Sometimes they get reset even though they are nearly out. remove them carefully clean all of the gold part with a clean soft cloth. Re insert and try to print a test page. If unsuccessful purchase new cartridges.OEM for a good quality refill from a known company is best.

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Your pen nib is faulty, but you are filling the ink, it wont work right?.. Similarly print cartridge(s) are faulty, no use to refill it. Do this exercise:Remove both cartridges from the printer, switch on the printer see the cartridge missing status on panel, insert mono(Black) cartridge close the door see the panel massage, if it's detected no issue with mono cartridge,if not mono cartridge faulty. insert colour cartridge & see..find out replace it...

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This is error is common after a cartridge is refilled, in most cases it's because of "bad refill" and we can also say "dead cartridge". If possible, Please try the cartridge on another printer or try your printer with another cartridge. (i hope you know what tri color mieans = the color cartridge). Make sure the cartridge is not overflowing or leaking. Clean if possible, and never touch the print head, if you ever did so there's no way to make it work again. Hope this helps. Good luck Thanks for using FixYa.

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When I replaced the print cartiges and try to print, I get an error message saying that the cartriges were not installed properly. I believe they are. What am I doing wrong?


Open the printer's lid.
Remove the cartridges.
Cut the AC-power to the printer.
Plug it back in.
Insert the "black" cartridge into the "black" carrier.
Insert the "colour" cartridge into the "colour" carrier.
Be sure that each cartridge "clicks" into place.

Apr 18, 2010 | Office Equipment & Supplies

1 Answer

Keeps saying insert colour cartridge when we have just bought a new cartridge of correct spec. Says incorrect colour cartridge installed.Impossible to get past!!!


Hi,The most common reason for missing or incorrect colors is a print cartridge with one of the following problems:
  • One or more of the ink colors is empty. The black ink and all three colors of ink in the tri-color cartridge must be available or colors will be incorrect or missing. Under normal usage, the print cartridge will run low on one color of ink shortly before all ink colors are emptied.
  • The protective tape is not removed from a new cartridge.
  • Contacts on the cartridge are not making proper contact with the print carriage.
  • The cartridge is remanufactured or refilled.
  • The cartridge is defective.

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1 Answer

Trying to reload color cartridge.


Many brand name printer cartridges have a code that tells the printer they are a new cartridge. Once the cartridge is empty it will never again tell the printer that is it new.

You can refill the cartridge but it will continue to tell the printer that it is empty.

You say you "had my ... cartridges refilled today" so I suggest you go back to the folks who refilled them and ask them for suggestions.

Otherwise, purchase off-brand cartridges that won't tell the printer they're empty and keep refilling them as needed.

Another approach: purchase a new printer that won't give you this problem. I refill my Lexmark cartridges without any problems.

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When the print cartridge contacts are dirty and the printer cannot detect/communicate with print cartridge.
Clean the contact points on the cartridges with a dry, lint-free cloth.
1. Open the top cover of the printer.
2. Remove the print cartridges.
3. Clean the copper-colored contact points on the cartridges with a damp, lint-free cloth. Use a dry, lint-free cloth to remove moisture from the contacts.
5. Insert the cartridges back into the printer.
6. Close the top cover.
7. Try printing again.
If you still cant communicate try with new cartridge .

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