Question about SanDisk Sansa e250 MP3 Player

3 Answers

Computer doesn't recognize unit when connected

I know that it is not the connection on the unit, nor the usb port. USB port works fine, and the connection on the unit also works fine as the charger too. I bought a new data link cable thinking that it was the cable, not the case. Computer doesn't recognize unit anymore when connected. Was doing so for months, then it stopped. Please help! When i plug in the given USB cable it registers then disappears, disabling the mp3 player.

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  • Anonymous May 17, 2008

    my sansa e250 keeps shutting down when i plug it in with my usb cable

  • Fade_It May 17, 2008

    This might help! Very simple fix.
    - Turn the player on
    - Spin your dial to unit you get to "Settings" on you Sansa
    - Look for "USB Modes"
    - Should be 2 choices
    - Change it opposite that it set on.
    Done!
    I worked for me. SmoothFade!


  • Anonymous Jun 17, 2008

    i lost the computer software which would help me switch music from the computer to the sansa so it can not be read by the computer since i got a new PC.it also got attacked by a virus known as RAILA ODINGA which made restart by itself and the music stopped playing.so what should i do?

  • rahulvrk04 Aug 11, 2008

    i am unable to connect my player with computer. it is saying that mtp device cant install

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3 Answers

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Get the recovery tool from Sandisk Support downloads. Put it in a file you can easily find.
plug in the Sansa, once it turns on, hold the power button until it turns off then switch the hold switch at the top edge of the player to hold (showing orange) and then hold the "Record" button on the side until the player turns on with a black screen, saying it is in recovery mode.
Some people have said they had to hold both "Power" and "Record" to make it work.
Run the recovery tool software and you should be running again.

Posted on Jun 18, 2008

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I have the same problem and it says that the device cannot start (code 10) when i look at the MTP devices listed.

Posted on Jun 17, 2008

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Right Click on "My Computer" (if Windows XP) and click on Properties/Hardware tab/ then click on Device Manager/ Scroll down to see if you see "Windows Portable Device(s)" and expand it to see if you have an MTP device listed you may click on proterties to see if it says"device working properly"; if so, update the Driver by clicking on Driver Tab and the button "update driver' (note: you can always roll back the driver). If no MTP device listed then, right click any of the items listed in the device manager window and click on "scan for hardware changes" to see if it can find it. Let me know if it solved the problem -- as we may just need to do a hard reset.

Posted on May 16, 2008

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