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I have a Magellan 4040. I tried to update the software to 2.62 or 3.61 Rel1. I lost my map files because I didn't back up first. Now the unit starts and hangs on the blue screen with the Magellan logo with the black bar. I have another 4040 that I have tried to copy files from. When I do this, the unit seems to function except the map will not initialize.The error: insert SD card with map appears. The unit is not in warranty and Magellan is no help. Is this problem repairable or is the unit useless now?

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  • ltsmash Sep 13, 2010

    I am able to get the maps on the SD card from the working unit. I just cannot get the other on to read the map from the SD card. I have tried several times with the same result.

  • ltsmash Sep 13, 2010

    I have the map files on SD card from the working 4040. I cannot get the unit to read those maps.

  • ltsmash Sep 13, 2010

    I know there is something I can do to get the unit to read the map from the SD card.

  • ltsmash Sep 13, 2010

    I have tried this with no luck.

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Hi,

This is a common problem with Magellan. There are few tricks that you could try and see, if that helps unless you need to send the unit to Magellan for repair.

1. Remove the SD card from unit.

a) Press and hold the power button for up to 10 seconds
b) Turn the unit back on (the unit should go back to normal operation

2. You could go to Magellan website and try to upgrade your unit's software from there.

If that does not work, you need to send the unit to Magellan and they would flash the firmware for you.

In rare cases, even a bad memory card gives this problem. But as this is their own SD card only they can replace it as it contains maps.


Let me know,if needed further assistance.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

Posted on Sep 14, 2010

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Its posssible that you need format the SD card again, try it accessing from pc/usb port connection.

Then, updated the firmware from support/notes.asp?supportID=754

Tell us news.

Posted on Sep 13, 2010

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  • Master
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It is not completely useless, that's for sure, you may need to get the map update from Magellan which can be found here:

http://www.magellangps.com/products/map.asp?tab=0&PRODID=2156

But before I'd do that, if I were you, I'd call Magellan again, at this number (maybe the same one you used?) and attempt to set up an RMA. Tell them you know it is no longer under warranty but you need it repaired. They can definitely fix the issue, the unit is not junk by any means. Make sure you tell them that it was THEIR 3.61 Rel 1 update that wiped out your unit, and you didn't see anything reminding you to back up the maps. They may charge you a small service charge for the repair, but it should be less than the $79.99 they are asking for the map update. Again, if it were me, I'd call back 2, 3, even 4 times to get different support people and eventually someone invariably will help you.

Then you can box it up, and send it back to them at:

Mitac - Magellan Returns Center
C/O ModusLink
Attention: RA #
2000 Midway Lane
Dock 3
Smyrna, TN 37167

And put the RMA # after the RA # portion above.

Thanks
Tim

Posted on Sep 13, 2010

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From the blogs I read concerning this problem, the crux of the biscuit is having the backup, as you know. I would think it should be possible to transfer the files from the good 4040. I guess you backed up the good 4040 on the computer, and tried to reload the SD card, then transfer it to the bad one. Don't know what the answer is, but I think the basic software has to be installed before the updates will be valid.
Don't know or think the following link will help you, but here it is:
http://autonavdirect.com/request-14-427.html
It might be irreversible, with the lesson taken and learned, but I would still try to pursue it, just for the challenge. There may be some tecchie that's got a fix. If you can get the system maps on the SD from the old unit, you have a shot.
Good luck, if I can think of anything else, I'll get back.

Posted on Sep 13, 2010

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