Question about RIM BlackBerry Bold 9000 Smartphone

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Constantly get call failed during calls and when attempting to place a call on Blackberry Bold 9000. Located in Chicago. Called AT&T - no help. It happened maybe twice a month, now it's a daily problem at a rate of 60-70% of the time, Very, very frustrated! Please help.

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  • parkavenew Sep 14, 2010

    I've already lodged a complaint w/AT&T. It is a problem that is widespread. AT&T has many complants and no answers. I have reset the phone and still have the same problems. OS - I do not know how to re-install it.

  • parkavenew Sep 14, 2010

    Don't know how to re-install OS. I have done a reset, not a hard reset. Data is backed up on my laptop. Please see my post to another expert. Feel free to further help. Thanks

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Hello.

First, back up all your files to your desktop for safekeeping.

Here is the process from RIM, to reinstall the operating system:

Download the self extracting file from here:

http://na.blackberry.com/eng/support/downloads/download_sites.jsp
NOTE: Do not elect to install, but save to disk. Once it's on your PC, make a copy, then extract it. It will install in the correct directories.

Hope this helps.

Posted on Sep 14, 2010

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Hi, in 90% cases this is a network problem but in 10% cases this is a hardware problem.... so first contact AT&T and lodge a complaint. .... then take back up or your phone, and do a hard reset on it.. if problem persist then re install the OS of the phone... still you face the same problem then there may be hardware problem relating to network receiver, therefore get it serviced... Hope this has helped you... Thanks..

Posted on Sep 13, 2010

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