Question about Euro-Pro NV31 Infinity Vacuum

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The telescopic wand needs to be replaced on my Infinity vacuum. The part number is 1121-FP. I am having difficulty finding the part to order. I check the website infinityvac.com and was unsuccessful. Please help! I love my vacuum!!

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advacak
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SOURCE: need parts for discontinued Miele vacuum

find a vac repair shop in your area or google VDTA and they can direct you

Posted on Jan 26, 2009

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SOURCE: No suction - Infinity Shark Vacuum NV31C

You might try sucking the sose out with another vacum from the wrong way. You might be able to remove the hose and push a broom handle or stiff wire through. If you have compressed air available, you could try that, outside.

Im sure you have a clog and if you remove it, you will be back in business.

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Posted on Dec 11, 2009

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1 Answer

How do I FIX MY DYSON DC14 VACUUM


Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC14 - it sounds like this spring may have come out of the clip which secures the Telescope Reach wand in place. Normally the spring will locate behind the clip, keeping the wand locked securely onto the main body of the vacuum until you remove it for above-floor cleaning.

We'd be happy to talk you through replacing the spring - if you have further difficulty in doing this, you would also be able to order a replacement wand if needed.

When you have your DC14 easily to hand, please give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

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The telescoping wand on my Dyson DC 25 will not retract back into the hose.


Hi Nina, it's Jack at Dyson.

Difficulty collapsing the wand can mean that the plastic handgrip section hasn't been correctly placed on the machine. When you replace the wand on the machine, make sure the handgrip section clips onto the main body and is down as far as it will go.

It's also a good idea to make sure that the hose isn't twisted, as a twisted hose can create resistance as you try to collapse the wand. Remove the wand again and allow the hose to untwist itself fully before attempting to replace the wand on the machine.

I'm confident these steps should resolve the issue, but if you would like some further guidance after you've given this a try, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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Unable to pull the telescopic wand out - something holds it in place.


Hi Jane,

I'm sorry to hear you're having difficulties with your DC17. If the wand seems to be jammed in place, I'd encourage you to get in touch with us directly, as we'll be able to talk you through the process of freeing it over the phone.

You can call us on 1-866-693-9766 - or if you email your contact details to askdysonUS@dyson.com, someone will be in touch as soon as possible to provide assistance.

We'll look forward to helping you resolve this.

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Dyson Online Customer Support
http://www.dyson.com

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Hdc11 i cannot close telescopic wandow do i close telescopic wand


Hi there,

I'm sorry to hear you're having difficulty collapsing your DC11's telescopic wand. It should retract in one smooth action when you hold down the catch - if it seems to be jammed, it's probably best if you get in touch with us directly. One of our experts will be able to recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

Kind regards,

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1 Answer

My power mate keeps losing power. As I am vacuuming, it surges off and on. The rest of the vacuum works perfectly fine. help!


Remove the wand from the telescoping pole, and look at the two holes in the wand where the electrical connection is made between the wand and the pole. You may see corrosion, which will cause the connection to be flaky and the power assist to surge on and off.

In any case, a good bet is that the wire harness in the wand needs replacing. It's about $15. (P/N KC37GBZTZV06) You'll have to take the wand apart - 3 screws and some judicious prying - to replace it.

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1 Answer

Wand in stowaway dyson is hard to extend. Seems like u have to pull 3 clips from grooves in 3 rings around wand to extend and shorten wand which is a struggle


Hi there, you should just be able to hold the telescopic wand in one hand, press the button and pull the whole length of the wand out to its fullest position.

If the telescopic wand on your particular Dyosn is very stiff, you may need a replacement.

Your machine may still be under guarantee or warranty. If this is the case, please contact Dyson directly on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
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2 Answers

My telescopic wand height adjustment won't lock the height in place. The wand extends to full height with no locking in place. How do I fix it?


These wands have a very small nub that locks them into place. They wear out very easily. You might have to replace the wand.

Nov 28, 2009 | Euro-Pro NV31 Infinity Vacuum

1 Answer

Need parts for discontinued Miele vacuum


find a vac repair shop in your area or google VDTA and they can direct you

Jan 26, 2009 | Miele Vacuums

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