Question about Motorola Mobility 120t

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Tracfone service disabled

Hi i have a tracfone i just added 120 minutes to it and i did use it and still have 117.5 left but now it says service disabled ???? what is going on ? and how can i fix it

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  • Anonymous Jun 03, 2008

    i had just got this phone for my birthday and i was talking and texting on it then a few days later it say Prepaid Service Disabled and it says that i have to put in a certain code......if anyone can help me i really do thank you

  • Anonymous Jun 22, 2008

    well my tracfone just got a bunch of minutes added to it, but i was right on the canadian border, so i thought tht was why my fone wasnt working cuz it was picking up canadian towers, but now im back home, and it always has worked here, but now it just says PREPAID SERVICE DISABLED and i need to use it soon... i don't know what to try to fix it or anything.

  • tyler124 Jul 13, 2008

    i tried to use network to fix it

  • chapingator5 Jul 14, 2008

    my screen says service disabled

    what do i do

  • Anonymous Jul 15, 2008

    my tracfone says service disabled

  • messy3303 Aug 31, 2008

    i dont no what to do and i ghave to use my phone

  • jcemory
    jcemory Dec 29, 2012

    i just barley got a phone on christmas now it is saying service disabled

  • mary kathryn wiggins
    mary kathryn wiggins Apr 04, 2014

    I'm afraid to buy minutes until I'm out will I loose my minutes I have if I add more?

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Go here.... http://www.tracfone.com/case_select_action.jsp?nextPage=case_select_action.jsp&task=tech_support and enter your serial number.. then click on "Prepaid Service Disabled" ... It'll tell you how to fix it.

Posted on Sep 01, 2008

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I called 1-800-876-5753(tracfone-customer service and tech. support) and i was put on hold for a minute or two, but after that it went straight to a representative for tracfone. Just tell them you are with straight talk and it says your phone says "prepaid service disabled." They will give you two codes and after each code it will restart your phone. it takes a maximum of 5 minutes for the conversation. It was very easy. I hope it works, good luck.

Posted on Jun 28, 2010

Go here.... http://www.tracfone.com/case_select_action.jsp?nextPage=case_select_action.jsp&task=tech_support and enter your serial number.. then click on "Prepaid Service Disabled" ... It'll tell you how to fix it.

Posted on Sep 01, 2008

1 Suggested Answer

SOURCE: tracfone service disabled

Maybe you could go on to the web site and try to reactivate the phone. I would try that or the next step would probably be to call
tracfone for assistance.

Posted on Jun 22, 2008

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1 Answer

Why aren't my added minutes and service date till not showing, it's accepted the minutes but doesn't display them, please let me know what to do.


Have you downloaded Tracfone's "My Account" app? You can get it from playstore. Once installed it will show all of the information you're wanting to see.

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I just added 1200 minutes to my, how to verify that I have this amount added to my phone.


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Since you did not indicate which service provider you have, I can only guess that you are using the Tracfone service.. If yes, you can check your balance several ways:

1) You can use the Tracfone app:
Install from here:
https://play.google.com/store/apps/details?id=com.tracfone.tracfone.myaccount&hl=en
How to use widget tutorial:
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2) You can go to the Tracfone website on your phone or computer internet browser and login to your account to find this information out

3) In your internet browser on your phone, you can enter:
https://www.tracfone.com/direct/CheckBalance?input_phone=1234567890

(where 1234567890 is, replace with your 10 digit phone number, area code first)

You will get a text message back with your balance information

4) Some Users have indicated that typing this in the dial pad on your phone will provide the balance for their phone:
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How do I get an answer to my question about where my minutes went?


FixYa cannot solve this problem, you need to contact your cell phone provider.

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Why is my service disabled, but I have minutes?


With TracFone, you not only need to have minutes, but also service time. Check your phone's display to see if your service time is up. (I have a Samsung TracFone and it tells the number of service days remaining, but my old Motorola showed an expiration date. Your Motorola model may show the date too.) You'll lose service if you don't add more time by the end of service date, even if you still have minutes. As long as you add some more airtime within a short time (I don't remember the exact number of days), you'll keep the same number.

If the phone shows you haven't reached the end of service date and you still have minutes left, there's some other problem that TracFone will need to look into. Their customer service number is 1-800-867-7183.

Hope this helps and that you're back in service soon. Thanks for using Fixya!

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My phone is displaying prepaid services disabled


i had the same problem i was pissed but heres the solution that helped me.

1. go to www.tracfone.com
2.then go to service & support and click on technical support
3.then enter your phones serial number in the "Report Technical Difficulties" box.(to get your serial number go on your phone hit menu,then hit prepaid,then hit serial number.)then hit submit.
4.then once you hit submit scroll all the way down to "prepaid disabled unit disabled".
5.then click contiue once you get there then just follow the steps along the way.

hopefully this works for you

Jan 11, 2009 | Cell Phones

2 Answers

Tracfone service disabled


Maybe you could go on to the web site and try to reactivate the phone. I would try that or the next step would probably be to call
tracfone for assistance.

Jun 22, 2008 | Motorola Mobility TracFone C139-4 Cellular...

1 Answer

Motorola TracFone c139


Along with signing up for minutes, TracFone's service requires that you re-establish a service contract as well.

TracFone dones this for several reasons:
1. It keeps the company's database clean (old accounts expire and they don't have to maintain the records in their active database).
2. It gives people incentive to sign up for packages with higher minutes (e.g. the more minutes, the longer the duration that your service contract lasts).
3. They want to flash advertising at you (the more times that they can get you to their site to view their sponsor's ads...the better). Expiring short-term service contracts ensure that you'll have to make repeat visits to their website.

You'll need to go to the TracFone website and use their online form to renew your service contract.
http://www.tracfone.com/ - Click on "Already Have a TracFone" on the right.

When you visit their site, make sure you have your Serial number (IMEI or ESN number found under the battery on the phone), as well as the SIM Chip number (number on the little grey card that you can slide out of the interface - also under the battery).

I believe that you can also renew your service contract by calling their toll free number: 1-800-867-7183

Hope this helps!

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MOTOROLA 120 tracfone


I had the same problem . After entering wrong code numbers,it disables the phone after four tries. The only way to get it back is to call customer service at 800-867-7183 . press 1 for english. the next menu
press 4 and the last menu press 5 to talk live to technical support. They will not ask you what you were doing to disable it.They will have you go to code feature off my prepaid menu and you must type in the 24 digit code they give you and then press ok.Then you are back in service with no charge. Hope this answers your question.

Oct 19, 2007 | Motorola Mobility 120t

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