Question about Memorex MVUC821 Player

1 Answer

The message "Start using your TV Guardian Foul Language filter today. Press the setup button and select TVG to activate. This will be displayed 5 times." comes up on the screen when powering up, locking up the system. Nothing I have tried will unlock it on myTV/DVD player (model MVUC821)

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  • Stephen Flanigan Sep 18, 2010

    I tried what you suggested with no joy! The 'Initial' message alternates with the 'TV Guardian' message forever no matter what I try! Do you know if Sears Home Repair can install a new firmware update? It costs $28.00 for them just to take a look at the unit! Thanks for your help! - TheWheelman817

  • Stephen Flanigan Sep 18, 2010

    Thanks so much for your insight on this problem. Sears is repairing the screen on my 26" Visio TV at this time, so I know they set a high dollar mark with you so they will call you for your ok before going over that amount. Think I'll try them, since it was a great little set before this problem reared it's ugly head. I'll think twice before buying another Memorex product!

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  • Memorex Master
  • 11,800 Answers

Since pressing the setup buttons on the remote or the case doesn't work that means that you have a firmware or processor problem. I,m assuming that you unplugged the unit for at least a day and that didn't helped - in that case either start the unit while keeping the setup button pressed or, with the unit on, press both setup and menu buttons at the same time - all buttons on the case of course.
If this doesn't help then the unit is defective and must be sent to a repair shop for a new firmware update.

Posted on Sep 13, 2010

  • Azrael SRL Sep 18, 2010

    Yes, they should be able to do it. But phone them to make sure of that and get a quote before taking the unit to them - they might charge you way more than your tv/dvd is worth, especially if they will gonna have to replace the mainboard because the processor died and they can't reprogram it.

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