a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Do not panic when your devices start to malfunction, it is just a minor problem that can be fixed easily. The reason it does not get pass the introductory page is because a file that supports its operation is missing.
What you have to do is to reset your device using a computer. Data transfer might not work properly if the connection to your computer is through a USB hub or keyboard.
Reset your navigation device by holding the power button for about 15 seconds, then it restarts itself.
Connect your navigation device to your computer, then switch on your device.
Tom tom home starts, is the page you first get.
If home offers new application, click 'back',
Delete the tom tom application from your device and computer by clicking 'manage my navigation device',
Reinstall the application by clicking 'update my device',
Safely disconnect your device.
If the device still does not get passed the introductory page then you need to try backing up and restoring your device.
That should do the job.
Try clicking on the main part of the screen during navigation. Then click on the "wrench" icon (Change preferences). Then click the blue arrow (2x) until you get to the 3rd page (Preferences 3 of 5). Click on Manage maps. Then click on Switch map. Then select USA & Canada.