Question about Samsung 6345 Copier SCX6345 Printer
This is caused by something being tripped up in the sensor on the unit. It is usually indicative of failed sensor actually. Try unplugging the power from the wall on this printer, waiting at least 90 seconds, then replugging it in. Does it still get the error? You can try taking the staple cartridge out while it is on, turning the system off, then unplugging it again with the staple cartridge removed. Then plug it back in, power it back up and put in the new staple cartridge again. If it still has the error, the last resort would be to try another staple cartridge altogether, but rather than make that investment, at that point I'd call Samsung and set up a service appointment, because it will either need a new staple cartridge or replacement of that sensor that detects it. Either one can be done by the technician and that way you don't waste time and money trying yet another cartridge when it may just have the same error. Since this is a business class product you need to call them at 1-866-SAM4BIZ(726-4249)
Posted on Sep 13, 2010
The problem could be possibly due 2-3 reason
A) the plastic locking tab is not closed properly while you inserted the new staple cartridge
B)The staple cartrdge is not fitted properly
C)The Used staple cartridge was not replace properly
To solve this
Remove the cartridge and re-insert it while making sure that after fitting it you lock the lockin tab
Tun off the printer and re-start it
Hope this would help...if not please reply...we can perform further troubleshooting
Posted on Sep 13, 2010
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Posted on Jan 02, 2017
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