Question about Bose SoundDock digital music system Docking Station for iPod - White (35703)

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I just bought a new Nano and tried to plug it into my Bose SoundDock stereo system for iPods to listen to music. I received an error message that said: "Charging is not supported with this accessory." The music will not play out of the stereo speakers. It will only play out of the iPod itself. I have tried unplugging the SoundDock station and plugging it in again to "reset" it. I have also tried plugging in the attachment that came with my Nano that is specifcally designed to work with iPod sound systems. I am not sure what else I can do.

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Hi Christine, This is a common problem with the nano V. Have a good look inside the ipod connector with a spyglass to make sure there is no debris or foreign objects. The most likely cause is that you need a connector board upgrade. You can 'buy and try' one at no risk from Invebo.com. click here to see what is involved. Enter you dock serial number at www.invebo.com on the gold bar 'click here to access videos for your dock' They send an email detailing which version of dock hardware you have and if it needs an upgrade. You also get access to the diagnostic reosources.

Posted on Apr 27, 2012

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Hi. Try to reset the Nano by pressing the middle button and menu at the same time. If same thing happened, i suggest you need to have your sounddock system checked with the manufacturer.

Posted on Sep 13, 2010

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1 Answer

I just bought the ipod nano 6th generation and it will not charge in the Bose docking system....my old one charges with no problem.....is there a fix for this? The nano plays fine it just wont charge


If it is a different model iPod then it is likely the Bose dock does not support the newer model. Quite often changes such as from iPhone 3 to iPhone 4, Bose had to release a new dock. The speakers and music will still always work, but the support will be limited for charging. Unfortunately you will not be able to fix this, other than upgrade the dock, or go back to your old ipod.

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You can get a 3 pin plug from many shops, but make sure the voltage rating on the back says it will work on 240V if using in britain as America use 115v electriccal system.

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SoundDock won't charge newer iPod versions


Unfortunately there is no real fix for this. Apple changed the charging from USB to Firewire, so the old charging methods don't work anymore. I purchased an adapter somewhere on the internet that worked with some devices and not with others, but I can't remember where I got it from.
You will either have to wait for apple to change it, or bose to find a work around, or get a new unit.

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You need to reset your ipod. You can go online to find out how to do this. I had to do it with mine and then it worked perfectly.

Aug 08, 2009 | Bose SoundDock digital music system...

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This is true. The new iPod nano is not compatible with the original SoundDock. This only means that it won't charge the iPod's power. Audio should be okay. This is an Apple issue. They changed the way almost all of their iPods charge (except the iPod classic). Bose can upgrade the SoundDock for their normal repair fee of $99. This would also you a new 1 year warranty.

Jun 23, 2009 | Bose SoundDock digital music system...

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The original SoundDock will not charge the iPod touch 2nd gen, or the iPhone 3G, or the new nano either. This is because Apple changed the way their new iPod products charge. (via USB only now)
There is 1 solution- Call Bose tech support. They can replace the 30 pin metal connector for a new one that will charge this. If this is not under warranty, it will cost $99, but it's worth it. New 1 year warranty, and compatibility with all iPods (except much older- non-clickwheel iPods)

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The new SoundDock II charges your new iPod touch and is fully compatible all iPods and the iPhone 3G. Also the SoundDock Portable will do this. But..
Better news-> Call Bose. They can upgrade the 30-pin connector to charge via USB-only and function with the remote as well. $99. This will make your iPod touch 100% compatible and somewhat future-proof your SoundDock. If the SoundDock was purchased within 90 days (at full retail price), they will do the upgrade for a smaller fee or even free I think.. (new 1 year warranty given with repair/mod) btw- This is an Apple issue, not a Bose issue. All 3rd party iPod connection devices had to make this change at some point.

May 31, 2009 | Bose SoundDock digital music system...

1 Answer

Plastic shroud pulled out of docking station power port.


If the 4 input jacks on the back of the SoundDock seem to be okay, then just order a new power supply. If this is not the case, send it in for repair ($100) which upgrades the SoundDock to be able to use the newer iPods (iPod touch 2nd gen, new nano, iPhone 3G)
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They both use the same speakers, my personal opinion deems they are both the same. However the second SoundDock charges via USB pin, so it is future proof for future iPods.

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