Just talked to Coby and they say there is no fix, and that the it is really Error 41. Resetting or formatting the unit are the only fix actions they advise customers to try, so if that does not fix your problem your stuck mailing your unit back to them. If it has been less than 90 days, they will only request you send them $6, otherwise it is $31 for a replacement. Get what you pay for I guess. This will be my second return on my son's xmas gift.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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same exact problem let sit for several months went to turn on and all i could see was a "hard disk error" message flash very quickly and then turn off. after months of no help online i decided to open
my jukebox 20 and there are 4 ni-cad batteries inside. i removed batteries and replaced with 4 "AA"
regular energizer batteries and it works fine. at least until i extract my 1000 songs and put them on another device so i ll never lose them. GOOD LUCK.
The songs you have loaded have a restrictive license on them that only allows full playback on a computer, not on an mp3 player. If you only download songs in mp3 format, you will never have this problem.
Go out and sell it on ebay. Say only one problem with it. And under description say special software needed to use correctly. make sure it is at a low price and yoou put correctly, cuz half th people on ebay dont use the things correctly.
Make sure you back up all songs on the GoGear before attempting this solution. 1) Back up all files on the GoGear 2) Open up Philips Device Manager (Start --> All Programs --> Philips) 3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button 4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard). -Tha Mp3 Doctor