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It appears that the printer is malfunctioning and will require service. I suggest contact its manufacturer to verify the warranty status of your printer, and have it replace by them. If the warranty is already expired, you can send the printer to the nearest service center for repair.
I would have thought there were better forums to publicise poor customer service, also may I point out that you did not mention the company name in the post. I would continue to call them, speak to a manager and escalate the complaint in writing.
One possible problem is that the new cartridge has an expired date. According to the manuel, the printer cannot use an expired cartridge. Check the date on the cartridge. Good luck. I am hoping to get a refund from Staples because I bought an expired cartridge.
Clearly bad toner cartridge. After long periods of time, the cleaning blade dries out. This cleaning blade works just as the wiper blades of your car. When they wear or dry out, you get streaking water lines in the windshield. Most manufacturers print an expiration date on the consumables wichi you can check before purchasing. Also try not to stock more consumables than those you plan to use within 6 months.