Welcome to Fixya
Try this torubleshooting procedure
1. After turning on your mobile phone, press: *#865625#
2. Press
Yes to continue.
3. Enter the 16 digit Subsidy Unlock Code
4. Enter the 16 digit Subsidy Unlock Code, again. Device should say: "Network Lock Deactivated" Phone may automatically reboot
*The 16 digit code can be obtained by calling the Mobile Operator
Customer Care
Department and given the representative the IMEI number. In exchange they will give you the Subsidy Unlock Code. Alternatively, you can go online and seek out a Subsidy Unlock site.
To obtain the IMEI number press *#06# on your mobile device.
Thank you for using Fixya!
Enter the 16 digit Subsidy Unlock Code, again.
Device should say: "Network Lock Deactivated"
Phone may automatically reboot
If you need further help, reach me via phone at
https://www.6ya.com/expert/elixirjose_00375ea24bd8141b
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