Question about Denon DCM-360 5-Disc CD Changer

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Player works fine. CD carousel makes noise when moving from one CD to the next. Apparently the carousel needs lubrication, but it's unclear how to get to the center of the carousel.

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Take off the cover, then carefully plug unit in and push open switch. then unplug unit. most everything will be visible.

Posted on Sep 13, 2010

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Posted on Jan 02, 2017

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ooops...you may need to do a manual extraction on that...there may be a reset manual mode on that one..let me check the user guide..but it may require removing the case, and delicately releasing that mechanism from inside..

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As long as the cd hasn't caused any other damage to the electronics or mechanics of the player, it should be an easy fix. First, open your carousel then unplug the player to avoid shock. Remove the top lid of the player via the screws on the exterior holding it in place. From there, the stuck CD should be right there for you to reach in and remove. Hope this helps!

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Hi there.

There could be a couple of reasons. I doubt very much that it is due to the lens. First thought is that it is probably the locking mechanism. If you look at the cd loading mechanism, there is a small plate with a locking tab that moves into place to hold the carousel still when the unit is loading a cd. This plate slides along the bottom of the unit between the cd loader and the carousel.

Secondly, it could be that the carousel is jammed on the rotating platter that it moves on. A couple of screws and it should come out - be carefull not to bend anything!

Thirdly, check the stepper motor that turns it - but I doubt this is the problem either as you said you couldn't turn it by hand either. You will need to remove the carousel to do this.

Good Luck !

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This has just happened to us. Often when the changer tries to select a CD on random play, it somehow knocks one CD off the carousel, usually on top of the other 5 CDs and then you can retrieve it easily. This time it knocked it down behind the carousel so the drawer could not close. We left the drawer open, carefully took the player out and tipped it upside down and then tipped it forward. We then closed the drawer while it was still upside down and then turned the player back up the right way. The loose CD fell onto the carousel and we could then open it and retrieve the CD. No damage to either CD or changer and we are now listening to music again!

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The gripper motor is powered by the K6 switch which is a copper wiper ring you can see at the end of the gearbox. If that is dirty or has a dead spot it will stop the motor before it should.

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You can probably fix it yourself but you may need some parts. Here's Denon's link that'll take you to the next step http://www.usa.denon.com/

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