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I bought a new battery fo my Verizon, Samsung cell phone. When I turn it on it says: non supported battery, see user guide, and it also won't charge. It is the right battery for the phone.

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Hi,

This is a common problem with Samsung. It is the phone that is the main ' issue '. Pull put the battery and have a look at the copper contact points. Take a cotton swab with a dab of hydrogen peroxide and clean the copper contact points.

Obviously, the battery could be at fault or some other electrical battery contacts. However, i have deal with many Samsung models and they have more of a phone issue than battery.

Let me know,if needed further assistance.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

Posted on Sep 12, 2010

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Posted on Jan 02, 2017

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