Question about Maxtor OneTouch 4 500GB External USB 2.0 Hard Drive

1 Answer

No power - Maxtor OneTouch 4 500GB External USB 2.0 Hard Drive

Posted by on

  • info131 Jun 23, 2008

    Hi
    We had a power cut over night, power is on again however my Maxtor OneTouch 4 500GB will not power up. It starts for a few seconds and then dies. Any advise? Thanks.

×

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 6,831 Answers

Hello

Okay , so there are some steps to figure out what is wrong with your external.

Firstly , if your computer makes a sound when you plug in your external , go to Start-Control Panel-Administrative Tools-Computer Management-Disk Management , and see if your external drive is listed here with your local drives. If it is listed , right click on the drive and change the drive letter to make it appear in "my computer".

If your drive does not make a connection sound when connecting to your computer and also does not show up , please follow the next step.

Remove the hard drive from the casing if possible and install it in your computer case or another external case.If the drive works , the problem is with the casing and you can ignore the drive.

Now , if the problem is with the casing , there are still 3 possibilities.

  1. The USB cable between the drive and the computer may be damaged.
  2. The circuit board which connects your drive to the interface of the external may be blown.
  3. The power supply (if applicable) may have a blown transformer.
The latter is the easiest to diagnose , does your external light up at all when you plug in the power? If not , then this is probably your problem. On the bottom of the adapter is a label which you will be able to use to have a new adapter made at your local electronics shop and this will cost about $30 max. They will also be able to test the adapter with a clamp meter to see if this is really the problem and this should be free.

The second component you want to test is the USB cable. If you have a printer , swop out the cables and see if your printer functions normally. Most externals use the same connector so you should be able to test it in this manner. If the cable works go on to the last step. If the cable is defective , replace it with a new one which you can find for about $10 at most electronics and chain stores.

The last component to test is the circuit board. This is a bit of a grey zone as you probably won't be able to spot the blown component unless it failed really badly. With the casing already opened , locate the external's circuit board and check to see if you have any blackened components or fluids leaking from some components. If all the other components of the external worked perfectly , then this is the faulty part. It is not really economical to replace the circuit as most of the time it is out of production by the time you need to replace it and it still costs a lot even if it is available so if your drive is working perfectly when connected via sata or IDE on your computer , the best is to buy a new casing and place your old drive in the new casing.

A casing costs about $50 and you could get it at most tech shops and big chain stores like Best Buy.

I hope this solves your problem and please reply if you need more help.

Kind Regards
Andrea

Posted on Sep 29, 2010

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Power supply green light comes on but unit does not power up.


When you say 'checked leads' does this mean you checked to see if they were firmly plugged in? or that there was power on the power leads... If there is power, you probably have a 'smoked' drive. If no power on the leads more than likely a blown fuse in your power supply.

May 03, 2015 | Power Hard Drives

1 Answer

EGo 500GB JSB2.0


The obvious answer is that the power supply is dead. If there is no external power supply connected then try connecting to an external powered usb hub. The drive is not getting power and the computer's USB power is not enough.

Mar 18, 2014 | Iomega Ego Hard Drives

2 Answers

No power, will not power on


The obvious answer is that the power supply is dead. If there is no external power supply connected then try connecting to an external powered usb hub. The drive is not getting power and the computer's USB power is not enough.

Mar 18, 2014 | Iomega Ego Hard Drives

1 Answer

Dell 8400 desktop won't power up


How to fix PC Power problem




How to fix PC Power problem





computer-case-cs-303sl-.jpg


PC Power problem:







  1. When your pc power problem you should check/change power cable.





  1. If no problem cable. Check/change power supply.


  2. How to check power supply.


  3. Power supply is ok. Then check your motherboard crystal. If the crystal damage change the crystal.

Nov 23, 2013 | Western Digital Caviar SE WD1600AAJS 160...

1 Answer

The box is powering on but not powering any of the fans or any of the hdd's


A bad power supply can cause this. The 12 volt rail could be dead and not powering the hard drive and fans, but the 5 and 3 volt rails are good and powering the motherboard. Test and or replace your power supply.

Aug 16, 2013 | Mediasonic H82-Su3s2 ProBox 8 Bay External...

1 Answer

Mod topower on after power failure


Assuming that when you press this power button, it recedes/locks down then just open the case and solder the two contacts it touches together.

Jan 01, 2013 | Macally ECO-350UA - USB2.0/FireWire 1394A...

1 Answer

My book doesn't have power


Did you plug it in?

USB Powered Devices:

If you're using USB for power then you either need a powered USB hub or the device must connect directly to the computer's USB port bypassing the hub.

If the USB hub doesn't plug in to the wall socket then it is not a powered hub. Basic USB hubs do not supply power to devices or charge an external device like a cell phone. The hub must be of the powered variety and plug into the wall before you can use it for things like this.

TIP:
Get two USB hubs, one powered and one not. If you're using a USB hub for anything other than connecting a flash drive or your wireless keyboard and mouse receiver, get a powered one. Doing so allows you to charge multiple devices through USB and it will provide power to other peripherals like a laptop cooling pad, external hard drives, etc.

Sep 29, 2012 | Western Digital My Book Essential 1TB...

1 Answer

My seagate freeagent 1tb is blinking whit lights and my computer does not recognize it. Help me


***Please NOTE***
Touch the drive and put your ear to it, to test if the drive is spinning and working. Do this while it is powered on. Also, try disconnecting the USB cable, reboot the computer, re-connect USB cable to another USB port on computer. If you still have the same issue, try the below solutions.
  • Make sure the computer and external hard drive are powered on.
  • Disconnect the external drive's USB or the eSATA cable, which ever one you're using.
  • Disconnect the power supply plug from the external drive.
  • Power off the computer.
  • Disconnect the computer's power supply cord for 60 seconds.
  • Reconnect the computer.
  • Power on the computer.
  • Connect the power supply to the external drive.
  • Connect the drive's USB or the eSATA cable and check for detection.
If the still no detection and still blinking lights on the drive, check the power supply to the drive.
Check to see what the led light on the power supply is doing.
If it's blinking, power down the drive, unplug data cable and then reconnect the power supply to another electrical outlet. If it still blinks repeatedly, then you power supply is bad.
If the led is solid (lit and not blinking) follow the same steps from above to connect it to another outlet.
Next, plug the power supply to the external drive and power it up.
If the power supply starts to blink repeatedly, then your controller board inside the enclosure is bad.

Thank you for the opportunity to help you.

Jun 04, 2011 | Seagate FreeAgent Pro 1TB External USB...

1 Answer

My Maxtor 3100 no longer powers up. Any ideas for


Have you checked the Power Adapter of the Maxtor 3100?
- If the Power Adapter is defective and won't give power try to change the power adapter with the same specs.
- If the power adapter is good, then the board in your maxtor 3100 is defective.
- Now buy new enclosure for your Maxtor 3100 because the HDD in it is IDE.

Feb 13, 2010 | Maxtor Personal Storage 3100 (M01E100) 100...

Not finding what you are looking for?
Maxtor OneTouch 4 500GB External USB 2.0 Hard Drive Logo

Related Topics:

45 people viewed this question

Ask a Question

Usually answered in minutes!

Top Maxtor Hard Drives Experts

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Rick Arnold

Level 2 Expert

63 Answers

Mark Taylor
Mark Taylor

Level 3 Expert

728 Answers

Are you a Maxtor Hard Drive Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...