Question about Motorola Mobility RAZR V3

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When I no w power one on my motoroal va76r all I get is the motorola log. A fellow at a cell repair shop says it is a software problem. So I went to my Rogers store and the fellow said I could go to the motorola web site and download the software / firmware. I have downloaded the latest va76r ..bit my question is...if I cannot power up my phone how can I reload the firmware? ...any suggestion on how I can or where I can get the phone fixed..if possible. Thank you..Neil

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  • Neil Carson Sep 12, 2010

    Thank for your reply. I have already tried what you suggest. I contacted a local repair shop that. Was recommended to me by Rogers and the fellow told me that when all you get or see when trying to power up is the Motorola logo..indicates a software problem. I have tried several times removing and reseating the battery and sim card..but both have no effect. I think I will have to contact Motorola directly. I am amazed I pad paid $200 for this phone and thought that because it was supposed to be so called 'rugged' it would last a long time. I have had it only since feb. 2009.
    If I find a solution.. I will keep you folks informed.

    Thank you again.
    Neil

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Hello.

You probably have already done so, but remove your battery, leave out for 10 minutes and reinsert.

If Rogers is your provider, they should assist you. You can't download anything if your phone doesn't power.

Another suggestion is to send your phone to Motorola. Not certain of cost, if any. There could be a cost if your warranty is one year. If not out of warranty, Motorola should repair / replace your phone.

Hope this helps.

Posted on Sep 13, 2010

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Hello,

Am sorry to inform you that if you can not power on the phone you can not install any software.

Have tried to charge the phone to see if it will charge,have tried replaced the battery and see if it will power on? if no, try do that first.

If you have already try all of the above, you will need to take the phone to a phone repairer to help diagnose the problem, the problem is not software problem, it is hardware problem, the panel of the panel may be worn out or needs servicing, in this case, the best thing is to consult a phone repairer to help diagnose it.

Take care.

Posted on Sep 12, 2010

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