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Print a self-test report. See the section on how to use these solutions at the beginning of this document.
If the self-test report prints , try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.
If the self-test report prints, but the original document does not , continue to the next solution in this document.
If the self-test report does not print , try printing the report again. Listen for the rubber paper-pick rollers; you should be able to hear them rotating. Then, try slowly pushing the paper farther in until the roller engages to pick up the paper. Be careful not to push the paper in too far, which can cause paper jams.
If the self-test report does not print when slowly pushing the paper farther in , repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, skip the next solution in this document, and then service the product.
If the self-test report prints when slowly pushing the paper farther in , try printing the original document again. The paper might not have been loaded far enough into the product. If the issue is resolved, there is no need to continue troubleshooting.
If the paper only feeds through the product when you slowly push it farther in , repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, skip the next solution in this document, and then service the product.
We had this same problem and discovered that some vendor installed a program called "Print Track" which discovered every printer on the network using port 9100 and sent a query for how many pages were printed. Removing this software from the offending PC resolved this issue. We used the "job log" from one of the Okidata printers to find the IP address of the PC that was causing this.
You need to reset page dimensions from the page options in the printer drivers.If you want any further support, a technician from techbuddies can help you for free.For this log on to www.techbuddies.org
Does it seem to print the Windows test page faster than the self test print? If so it is probably printing the self test in a higher resolution than the Win test print (Win test prints are usually printed in low res)
Try printing a simple graphic or document from a piece of software. First in DRAFT mode and then in the HIGHEST Quality setting. See if you notice the "jerky" sensation in the DRAFT mode.