Question about HP OfficeJet 6210 All-In-One InkJet Printer

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Scanner error message. says to install device software

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If you haven't already, you can download the full feature software/driver package from HP

Posted on May 17, 2008


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After installing the drivers and software for my Canoscan 5600f then plugging in the scanner I get the following error message: "There was a problem installing this hardware. An error occurred...

Hello hayduke247
You must absolutely make sure you are using the correct driver for the correct device :
Windows Vista / 7 :
Other Windows versions :
To correctly delete a program , use a specific tool rather than the windows deleting program : Download free RevoUninstaller from
If all this doesn' t work , your device is defective , not your software .
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Please Always remember that first you should install its software and then attach the hardware or when the software required during installation. If you follow my instruction, you will get succeed in installation of any hardware and also in this case.

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Dear sir,I am sory for your problem.Please format your oparating system i mean you install new windows.some times optical driver did not read properly data cab file,So hardware driver is not support properly.Windows xp SP3 is not complite version some messing.
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Error messages appear when scanning from glass to macbook.

Hi there,
  • Unplug the Scanner cable from the computer.
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Mar 23, 2009 | HP Photosmart C6180 All-In-One InkJet...

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Error message : You need to install or run device software for this feature

Make sure you are logged in as Administrator when installing drivers, in order to write files in the system area.


Nov 07, 2008 | HP OfficeJet 6210 All-In-One InkJet...

2 Answers

Error - Scanner could not be initiliazed

I have a MacBook Pro - a year and a half old - and recently upgraded to Leopard, which caused all sorts of problems with my HP 8160 photosmart (which worked pretty well before that).  I downloaded the necessary drivers/softward from HP for Leopard and it worked okay - but than I also started getting the "scanner cannot be initialized" messages (doing scan all wireless).  Anyway, all I did was go to applications, drag the HP softward to the trash and then went back to the HP site and downloaded the software and drivers again, and ran through the simple installation process again and now my scanner works again. Don't know why - but saw the suggestion on another site and it worked for me.  Here is the link to the HP site for software/drivers - select your operating system and it will direct you to the right page.

Aug 08, 2008 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Error message

What is your operating system?

If XP, check your device manager to see if the scanner is being recognized by XP.

What is your scanning software?
Try to use another scan program ( a free demo version should work fine.)

Are you using TWAIN or an ISIS driver? If it is a TWAIN driver, then any Photo editing program should be able to connect ( usuallly!?).

Jul 04, 2008 | Office Equipment & Supplies

1 Answer

Editing text

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» HP Scanjet Scanners Supported and not Supported in Microsoft(R) Windows XP s.gif » Resolving 'Missing MSIEXEC.EXE File is Linked to Missing Export: MSI.DLL.222' Error Message During Installation of the HP Director Software s.gif » Resolving 'Scanner not supported' or 'Unsupported operating system' Error Messages s.gif » Resolving Image Zone Install Error 1402, 1406, 1714, 1904, 1935, 2203, or Unknown Error s.gif » Error 'The System Cannot Find the File Specified' While Attempting to Install the HP Photo & Imaging Software in Windows 98, 98se, or Me s.gif » 'Cannot Install This Hardware - The Required Section Was Not Found in the INF' Error Message in Windows XP s.gif » 'Error Install Failure' Message for the hpznfx01.exe Software Module Displays on the Computer When Installing HP Image Zone s.gif » The message 'Fatal error during installation' or 'Error Install Failure' Occurs When Installing HP Image Zone s.gif » A 'Fatal Error' or 'Error_Install_Failure' Error Message Displays on the Computer When Installing the Image Zone Software s.gif » The Error Message 'Error_Install_Failure' or 'Fatal Error' Occurs when Installing Image Zone Software s.gif s.gif
» Mac OS: Software Driver Install Causes Error, "Interface Lib Get Component Resource Could not be Found" s.gif » 'Cannot Install This Hardware - The Required Section Was Not Found in the INF' Error Message in Windows XP s.gif » 'Scanner could not be initialized' Message Displays in Mac OS X when the All-in-One Software is Installed s.gif » Mac OS: Software Driver Install Causes Error, "Interface Lib Get Component Resource Could not be Found" s.gif s.gifs.gif

Jun 13, 2008 | HP 4570C Flatbed Scanner

1 Answer

All in One Scanner/Printer problems

Go to this link and type "cannot communicate with scanner" in the search box. Click Search. Then select the "ERROR: Cannot communicate with scanner" link. You will see several things to try to correct your problem. Usually, this error shows up if there is another USB device connected which prevents the computer from "seeing" the scanner, even though it can print without problem. So do try to disconnect any other USB device (except mouse or keyboard) and reboot the system.

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