Question about HP OfficeJet 6210 All-In-One InkJet Printer

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Scanner error message. says to install device software

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If you haven't already, you can download the full feature software/driver package from HP
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=421991&lc=en&cc=uk&dlc=en&lang=en&cc=uk

Posted on May 17, 2008

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Won't run scanner error message "you need to install or run HP software for this feature" Installed with CD still no fix


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Scanner part of my system quit working.


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I understand the issue, many HP all in one printer can print, but they don't scan. you might a error message "Error occurred while communicating to scanner device..". Before we uninstall the software, we can try resetting the USB composite Devices.Just follow the below steps.

1.Right click on MY computer ->Properties->Hardware->Device manager.

2.You will get Device manager window popping out.

3.Scroll down to "Universal Serial BUS controllers".Click on the (+) sign.

4.Check for the "USB Composite Device" and right click on it, click Uninstall.(IMPORTANT NOTE:WE HAVE TO UNINSTALL THE PRINTER'S USB COMPOSITE DEVICE, TO KNOW WHETHER IS THE PRINTER'S USB COMPOSITE DEVICE, RIGHT CLICK ON USB COMPOSITE DEVICE AND PROPERTIES,look for wat location says, Eg -LOCATION : HP OFFICEJET 6100.

5.Disconnect the USB and reboot the PC.

6.Connect the USB after reboot, you will get popup "Found new hardware".Then the Drivers will be installed Automatically.

Please response after trying this.

Thanks
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rizwan84tx@gmail.com

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Error message : You need to install or run device software for this feature


Make sure you are logged in as Administrator when installing drivers, in order to write files in the system area.

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Error - Scanner could not be initiliazed


I have a MacBook Pro - a year and a half old - and recently upgraded to Leopard, which caused all sorts of problems with my HP 8160 photosmart (which worked pretty well before that).  I downloaded the necessary drivers/softward from HP for Leopard and it worked okay - but than I also started getting the "scanner cannot be initialized" messages (doing scan all wireless).  Anyway, all I did was go to applications, drag the HP softward to the trash and then went back to the HP site and downloaded the software and drivers again, and ran through the simple installation process again and now my scanner works again. Don't know why - but saw the suggestion on another site and it worked for me.  Here is the link to the HP site for software/drivers - select your operating system and it will direct you to the right page.

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