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The software is not needed to program the register. It is only needed if you have a special bitmap file to upload to the register. The manual tells you how to program everything through the cash register keyboard.
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For those who requested the Sharp XE-A203 manual, one of the users has it here: http://the-checkout-tech.com/manuals/cashregisters/Sharp12.php
to get the register to communicate with your vista or to even run the customer support tool software you will need to uninstall, reinstall, right click on the icon on your desktop, choose properties,in the compatibility box put a checkmark in the "Run this program as administrator",
everything should operate normal now with no errors
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