I have a Jenn-air glass cooktop and the outer coil of the double burner will not come on. The control works for the inner coil but will not work when the control is in the double position. Is the problem in the control or the coil? Need help.
The best to test that is to remove the top and take the outer coil and use it on any of the other burners to see if it heats up, then youll know for sure is the element or the switch.
Tupper Lake NY
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It sounds like the burner needs to be replaced. When they burn out sometimes they short out to ground. The cooktop will have to be removed from the counter and the glass top opened. You will probably be able to see where the element is burned out. Replace it and you should be fine. If it is too expensive to fix just disconnect the wires to the burner where they attach to the control . Then you can use the remaining burners. I really don't know what a replacement burner costs. An open coil is around $30.
didi you try heating the burner slightly to soften the plastic a bit before trying to scrape off, cant see any reason why that wouldnt work, using a razor blade held flat will scrape just about anything off of the glass tops!
You probably have a burnt out element. They almost always short out when they burn out. If it is a coil unit it may be visible. A smooth top unit can't be diagnosed without removing the top glass. Most of the time you can do this yourself. Sometimes when a burner goes it will ruin the switch also.