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HP OJ 8500...Error message...'The following ink cartridges appear to be missing or damaged' ...all cartridges listed. Replaced cartridges...reset system...no change to error message. Suggestions?

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  • dragon7627 Sep 15, 2010

    The solution provided did not clear the error. Do you have any other suggestions?



    Bruce

  • dragon7627 Sep 15, 2010

    This was the same solution I tried before to no effect. Any other suggestions?

    Bruce Miller

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  • 10,515 Answers

Hi,

Read the below article :-

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00702807&lc=en&cc=us&dlc=en&product=3315742&rule=112

This would help you to resolve the problem.

Let me know,if needed further assistance.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

Posted on Sep 13, 2010

  • taran_2005
    taran_2005 Sep 15, 2010

    Thanks for your response!!

    (1) Open the printer
    (2) Remove the ink cartridges from the print head.
    (3) Use cotton swabs dipped in hot water to thoroughly clean the print head.
    (4) Repeat this until there is no ink residue coming off on the cotton swab.
    (5) Once finished, allow to dry and replace the cartridges
    (6) Try to print something now

    If that still does not resolve the problem, it is either bad printer cartridge or print head.The print head is what the cartridges sit in inside of the printer.

    Let me know,if needed further assistance.

    Hope i helped you.

    Thanks for using ' Fixya ' and have a nice day!!

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Hi
Please click on the following to resolve the issue

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01611422&cc=us&lc=en&dlc=en&product=3560280&tmp_track_link=ot_search

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