Question about Dyson DC27 Bagless Upright Vacuum

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Dyson dc27 new - just out for the box - rotating brush doesn't spin in the angle mode

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  • Anonymous Mar 19, 2014

    The motor just stopped and smoke came from it. Is it the motor

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2 Answers

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Hi there,

The brushbar on DC27 can be switched on for cleaning carpets, and off for cleaning hard floors. The brushbar is designed to shut off automatically when the cleaner is in the upright position, or if there's an obstruction jamming the brushbar.

The UK and US DC27 differ slightly in specification. If you're based in the US, please visit the Support section of our website and follow these simple steps to check everything is correct with your machine:

http://www.dyson.com/support/help.asp?article=1346&product=DC27-TC

If you're based in the UK, please follow these steps instead:

http://www.dyson.co.uk/support/help.asp?article=1615&product=DC27-ALLFLOORS

If you've tried this and are still experiencing difficulties, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can run through some checks over the phone.

Kind regards,

Jack
Dyson Customer Service

Posted on Jun 24, 2011

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  • 9 Answers

Check that the clutch switch is in the down postion. this turns the roller on and off.

Posted on Oct 04, 2010

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1 Answer

Dyson DC25 brush won't spin when touching the floor. If I lift it off the floor it spins, once it touches the floor it stops. Any idea what the problem is?


I can think of three things that could be wrong.

The easiest one is that the brush has hair and fluff wrapped around its bearing. This happened to me and was causing a burning rubber smell. Turn it over and remove the base plate. Lift the belt by putting a piece of cord under it and slide the brush out. Remove one end of the brush and slide the spindle out. Clean all the hair out and reassemble.

The internal drive belt is worn, or the nylon bush that it runs on.

The clutch is worn out.

The last two are not as easy to fix as the main drive belt is enclosed in the centre of the clutch. There are videos though that show you the process. Have a read and a watch, but try my first tip first.

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  • Mar 18, 2016 | Dyson Vacuums

    1 Answer

    The suction is working but the brush will not turn so the bits are left on the carpet


    Hi Liz, it's Jack at Dyson.

    Like most Dyson upright vacuums, DC27's brush bar is engineered to shut off for protection if something jams it. To check for any issues and to reset your machine, please follow the steps shown in our online Support guide:

    http://www.dyson.com/support/dc27/dc27-tc/diagnosis-root-menu/redirect-to-check-clutch-dc27/check-clutch-dc27

    I hope this helps. If you'd prefer to get in touch with the Dyson Customer Support team directly, you're welcome to call us 1-866-693-9766 (US), 1-877-397-6622 (CA).

    Mar 15, 2015 | Dyson DC27 Total Clean Vacuum Cleaner

    1 Answer

    How do i change the brush bar and belt on a dyson dc27


    Hi there, it's Jack at Dyson.

    DC27's brush bar is powered by a belt engineered to last the lifetime of the machine in normal use. Unlike a conventional vacuum cleaner belt we wouldn't usually expect it to need replacing, and therefore it's not designed to be accessible to the User.

    If your DC27's brush bar won't rotate this may be caused by something simple, and we should be able to help you resolve this with some simple troubleshooting checks over the phone.

    When you have your machines easily to hand, please give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

    We'll look forward to providing further assistance.

    Feb 28, 2015 | Dyson DC27 Bagless Upright Vacuum

    1 Answer

    A bought a second hand dyson and the brushes r going very slow should they be like that


    Hi Michele, it's Jack at Dyson.

    When DC27 is reclined and set to 'carpet' mode, the brush bar should rotate rapidly. If it's rotating slowly or seems to be stalling, something could be jamming the brush bar. Try checking the cleaner head for any obstructions and removing any threads, hair or other debris from around the brush bar. If you're confident you can't see anything creating the issue, it's possible the machine is damaged, or the brush control clutch mechanism may be worn.

    If you'd like some further advice from our experts on resolving this, you're welcome to contact us directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

    Jan 30, 2015 | Dyson DC27 Bagless Upright Vacuum

    1 Answer

    Replace belt on DC 27 Dyson vacum cleaner


    Upright /undo screws holding the rotating brush,and then
    remove the brush and cleaner refit using new belt.

    Jul 29, 2014 | Dyson DC27 Total Clean Vacuum Cleaner

    1 Answer

    Replace dc27 brushbar


    Hi Roger, it's Jack at Dyson.

    It would be very unusual for DC27's brush bar to need replacing in normal use. With the vacuum turned off and unplugged, turn the machine over and run a flat edge (such as the edge of a business card) across the opening of the soleplate. As long as the bristle tufts make contact with the edge of the card, the brush bar will still work effectively.

    It's also worth removing any threads, hair or other debris from the brush bar to ensure it's working effectively, as shown in the illustration below. Please note it's not necessary to remove the brush bar to clean it.

    If you still feel the brush bar needs replacing, our experts are best placed to offer further advice. You can reach them directly by calling on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).


    8a5f6880-7a7a-404f-8598-00fe177fcf59.jpg

    Mar 24, 2014 | Dyson DC27 Bagless Upright Vacuum

    1 Answer

    Dyson DC27 brush drum fails to rotate. Belt is fine.


    Dc27 has a motor to spin the brush. It might be the brush bar motor or the power switch to the brush bar motor.

    Oct 20, 2013 | Dyson Ball DC24 Bagless Upright Vacuum

    1 Answer

    How to change belt on dyson dc27


    Hi there,

    DC27 is fitted with a brush control system which doesn't use conventional replaceable belts. If you're concerned about the cleaner's performance, please get in touch with us directly so one of our experts can run through some troubleshooting checks over the phone with you. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

    Kind regards,

    Jack
    Dyson Customer Service

    Aug 08, 2011 | Dyson DC27 Bagless Upright Vacuum

    1 Answer

    How do we fix roller brush on dyson dc14 full gear?


    Have you also checked that the brush control knob is set to "carpet"? The brush will not spin in "bare floor" mode. (Sorry if this seems too obvious to mention, but I see lots of Dysons where incorrect setting of that knob is the only problem.) Failing that, you almost certainly need a new drive belt.

    Nov 13, 2009 | Dyson DC14 Full Gear Bagless Upright...

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